Department of Trade and Industry

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  • REQUEST SUBMITTED

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    Date: 2021-07-29 15:16:00.782388

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    Date: 2021-08-02 14:01:41.407028

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misleading product information

Requested from DTI by r. colubio at 03:16 PM on Jul 29, 2021.
Purpose: hihingi ng payo kung anong legal na aksyon ang dapat kong gawin
Date of Coverage: 07/26/2021 - 07/28/2021
Tracking no: #DTI-765821114765

colubio 03:16 PM, Jul 29, 2021 

magandang araw, nais ko lang pong malaman kung may illegal po bang nagawa yung binilihan ko ng powerbank, at kung anong legal na paraan ang dapat kung gawin para mapanagot sila. bumili po ako ng powerbank, nakasaad po information ng produkto na tatlong device ang kayang i charge nito ng sabay sabay, na ang type c port ng powerbank ay in and out, ngunit yung natanggap ko ay dalawa lang ang kayang i charge, ng kausapin ko ang costumer service nila ay sila din mismo anh nagsabi na input lang ang type c port at walang output. kaya naman nais ko sanang ireklamo ang binilihan ko ng powerbank.


August 2, 2021

Dear Mr. Ronoel Colubio,

Greetings!

Thank you for your request dated Jul 29, 2021 03:16:00 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for misleading product information.

Response to your request

We have already forwarded your complaint with the Fair Trade Enforcement Bureau (FTEB) to assist you on the matter.

Thank you.

Respectfully,
https://www.foi.gov.ph/help
FOI Officer

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