Department of Trade and Industry

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    Date: 2024-01-26 17:35:48.296788

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    Date: 2024-01-29 10:12:24.632144

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GCASH restrict my account

Requested from DTI by S. Vasallo at 05:35 PM on Jan 26, 2024.
Purpose: retrieve my money
Date of Coverage: 01/24/2024 - 01/26/2024
Tracking no: #DTI-800623804576

Vasallo 05:35 PM, Jan 26, 2024 

Good day,

I would like to file a complaint for gcash. My Gcash account is used at the store to cash in and cash out. What happened was that someone reported to them that my number was used as a scam. We have all proof (screenshots) that there was a lapse on the part of the person who filed the complaint and that Gcash didn't seem to investigate before they blocked my account. The other party doesn't want to settle things up. The GCash itself is unresponsive to our raised concern, we’ve been making daily follow-ups and have had no response.

Par 10:12 AM, Jan 29, 2024 

Jan 29, 2024

Dear Salvador Vasallo,

Thank you for your request dated Jan 26, 2024 05:35:48 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for GCASH restrict my account.

We received your request on Jan 26, 2024 05:35:48 PM and we have forwarded your request to another agency.

Should you have any questions regarding your request, kindly contact using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERUSS04MDA2MjM4MDQ1NzYM, for request with ticket number #DTI-800623804576.

Thank you.

Respectfully,

Cresenciano Par
FOI Officer

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