Department of Trade and Industry

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    Date: 2023-07-03 09:32:46.918624

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    Date: 2023-07-04 14:03:35.567675

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Gcash complaint not resolved

Requested from DTI by L. Delos Reyes at 09:32 AM on Jul 03, 2023.
Purpose: resolve my issue with gcash
Date of Coverage: 06/24/2023 - 07/03/2023
Tracking no: #DTI-859749866397

Delos Reyes 09:32 AM, Jul 03, 2023 

Hi
I would like to complain about gcash help center. i have file at complain about my bill transaction not posted but i was deducted 10030 and did not receive email or sms of succesfull transaction. i have filed complain on june 25 but still not resolve and closed the ticket of complain. already almost 2 weeks w/ no action from gcash.


July 4, 2023

Dear Lloyd Reneo,

Greetings!

Thank you for your request dated Jul 03, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Gcash complaint not resolved.

Response to your request

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have the information you have requested. 

However, you may wish to contact the Bangko Sentral ng Pilipinas (BSP) for proper assistance:

ATTY. CHARINA B. DE VERA-YAP  
Head, Consumer Empowerment Group  
Center for Learning and Inclusion Advocacy  
BANGKO SENTRAL NG PILIPINAS  
10/F Multi Storey Building  
A. Mabini Street corner P. Ocampo Street  
Malate, Manila  
708 7701; 306 3133; 708 7087  
consumeraffairs@bsp.gov.ph 


Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to <Sec. Alfredo E. Pascual at email secretary@dti.gov.ph>. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
FOI Officer

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