Department of Trade and Industry

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    Date: 2022-08-15 17:52:39.594709

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    Date: 2022-08-16 13:45:50.631282

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DTI ruling on refund guidelines for Gcash and Maya

Requested from DTI by J. Wong at 05:52 PM on Aug 15, 2022.
Purpose: Research
Date of Coverage: 01/01/2020 - 12/31/2020
Tracking no: #DTI-874913955078

Wong 05:52 PM, Aug 15, 2022 

Hello! I would like to request on 2 documents:

1. Refund guidelines of Maya
2. Refund guidelines of Gcash 

Both of these should be approved and under the ruling of DTI.


August 16, 2022

Dear Jia Ying Aimee,

Greetings!

Thank you for your request dated Aug 15, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for DTI ruling on refund guidelines for Gcash and Maya.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have the information you have requested. 

However, you may wish to contact the Bangko Sentral ng Pilipinas for proper assistance:

ATTY. CHARINA B. DE VERA-YAP  
Head, Consumer Empowerment Group  
Center for Learning and Inclusion Advocacy  
BANGKO SENTRAL NG PILIPINAS  
10/F Multi Storey Building  
A. Mabini Street corner P. Ocampo Street  
Malate, Manila  
708 7701; 306 3133; 708 7087  
consumeraffairs@bsp.gov.ph 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to <Sec. Alfredo E. Pascual at email secretary@dti.gov.ph>. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
FOI Officer

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