Department of Trade and Industry

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    Date: 2023-09-18 09:14:52.428501

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    Date: 2023-09-19 13:32:06.925630

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Where to file complaint against GCash

Requested from DTI by J. Reyes at 09:14 AM on Sep 18, 2023.
Purpose: Filing a complaint
Date of Coverage: 08/04/2023 - 09/16/2023
Tracking no: #DTI-895753278417

Reyes 09:14 AM, Sep 18, 2023 

Hi I would like to request on which government bodies handles the PH online platforms such as GCash? Or where can I file a formal complaint for GCash to provide action?

This is due to GCash itself is unresponsive of our raised concern, we’ve been making daily follow ups and no response received for a long time.

Thank you


September 19, 2023

Dear Justine Reyes,

Greetings!

Thank you for your request dated Sep 18, 2023 09:14:52 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Where to file complaint against GCash.

Response to your request

While our aim is to provide information whenever possible, your query does not fall under FOI and should be lodged with the proper agency.  You may wish to contact the Bangko Sentral ng Pilipinas (BSP) for proper assistance:

ATTY. CHARINA B. DE VERA-YAP  
Head, Consumer Empowerment Group  
Center for Learning and Inclusion Advocacy  
BANGKO SENTRAL NG PILIPINAS  
10/F Multi Storey Building  
A. Mabini Street corner P. Ocampo Street  
Malate, Manila  
708 7701; 306 3133; 708 7087  
consumeraffairs@bsp.gov.ph

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to <Sec. Alfredo E. Pascual at email secretary@dti.gov.ph>. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
FOI Officer

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