Department of Trade and Industry

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    Date: 2023-03-30 18:49:11.951584

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    Date: 2023-03-31 16:25:58.404528

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Refund Request outstanding since November 2022

Requested from DTI by D. Bascon at 06:49 PM on Mar 30, 2023.
Purpose: Assistance regarding a refund from Airasia
Date of Coverage: 11/17/2022 - 03/30/2023
Tracking no: #DTI-901975220969

Bascon 06:49 PM, Mar 30, 2023 

Good Evening!

I'd like to request assistance regarding my oustanding refund request from Airasia since November 2022. I booked a flight and hotel accomodation through their application and after I processed the payment via debit card, I received an email from Airasia which stated that my booking was unsuccessful and they will refund my money after 14 working days but it has been 4 months already. Airasia has never responded to any of my inquiries. My reference number from Airasia is 116743734. Please let me know if you need anything from me. I hope you can assist me as I need the money.

Par 04:25 PM, Mar 31, 2023 

Mar 31, 2023

Dear Derrick Jae Stephen Bascon,

Thank you for your request dated Mar 30, 2023 06:49:11 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Refund Request outstanding since November 2022.

We received your request on Mar 30, 2023 06:49:11 PM and we have forwarded your request to another agency.

Should you have any questions regarding your request, kindly contact using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERUSS05MDE5NzUyMjA5NjkM, for request with ticket number #DTI-901975220969.

Thank you.

Respectfully,

Cresenciano Par
FOI Officer

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