Department of Trade and Industry

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    Date: 2021-08-18 17:16:33.078498

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    Date: 2021-09-01 14:06:53.835486

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Xiaomi is not helping in recovering the lost phone

Requested from DTI by M. Enriquez at 05:16 PM on Aug 18, 2021.
Purpose: They denied giving me info about the status of IMEIs. What is the number or user currently linked.
Date of Coverage: 08/14/2021 - 08/18/2021
Tracking no: #DTI-906577775257

Enriquez 05:16 PM, Aug 18, 2021 

I already provided all the proof of ownership on that device but they denied giving me such information to recover the lost phone. I haven't paid it yet, its only 3 days and now its gone. All my online studies are stored on the device and my bank accounts. Please help me.


1 September 2021,

Dear Mr. Enriquez,

Please note that this is a complaint and does not fall under Executive Order No. 2 (s. 2016). The Office of DTI Consumer Care will process your complaint .  

Thank you.

Respectfully,

Cresenciano P. Par
DTI FOI Receiving Officer

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