Department of Trade and Industry

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  • REQUEST SUBMITTED

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    Date: 2023-05-04 13:41:42.452503

  • PROCESSING REQUEST

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    Date: 2023-05-08 13:49:46.786088

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    Date: 2023-05-08 14:01:52.561736

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Report a phone company

Requested from DTI by J. ZAUSA at 01:41 PM on May 04, 2023.
Purpose: Customer Service
Date of Coverage: 04/20/2023 - 05/01/2023
Tracking no: #DTI-936758317175

ZAUSA 01:41 PM, May 04, 2023 

Hi  i would like to report a cellphone company which is RedMagic. They are not responding to my emails about the phone i purchased. I am asking for a license permit for tax and duties which is a requirement by Bureau of Customs but they are not giving it an attention.  The delivery was delayed for almost 2 weeks now and they still havent responded to the requests I made.

Par 01:49 PM, May 08, 2023 

May 8, 2023

Dear JHONIEL,

Thank you for your request dated May 04, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Report a phone company.

We received your request on May 04, 2023 and will respond on or before May 25, 2023 01:41:42 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERUSS05MzY3NTgzMTcxNzUM, for request with ticket number #DTI-936758317175.

Thank you.

Respectfully,

Cresenciano Par
FOI Officer


May 8, 2023

Dear JHONIEL ZAUSA,

Greetings!

Thank you for your request dated May 04, 2023 01:41:42 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Report a phone company.

Response to Complaint

Kindly be informed that your concern does not fall under the Freedom of Information (FOI) and therefore should be processed as a complaint.

The DTI Fair Trade Enforcement Bureau (DTI-FTEB) will process this concern.  Please check your email for updates.

Thank you.

Respectfully,
FOI Receiving Officer

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