Department of Trade and Industry

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    Date: 2020-07-26 14:14:34.384636

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    Date: 2020-07-28 15:22:34.593942

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Ask assistance on hownto file complaint to J&T Courierr

Requested from DTI by L. Yutan at 02:14 PM on Jul 26, 2020.
Purpose: Complaint
Date of Coverage: 07/20/2020 - 07/25/2020
Tracking no: #DTI-961985417258

Yutan 02:14 PM, Jul 26, 2020 

I would like to ask assistance in filing a complaint against j&t express. I have a parcel picked up last july 20,2020 from the seller but until now the package did not move. I coordinated the issue to the seller and she tried to call them several times and was informed that they forgot to scan the item therefore natabunan na siya at babayaran na lang daw since tinatamad na hanapin ang parcel. I am waitingbfor that item payingbit will not suffice. This is very unfair and unjust.


July 28, 2020

Greetings!

Thank you for your request dated May 19, 2020 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have  the information you have requested. However, you may wish to contact the Department of Information and Communications Technology (DICT) at information@dict.gov.ph or by phone 8-920-0101 local 1004.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Patricia May M. Abejo, Director of the DTI-Knowledge Management and Information Service (KMIS) at email PatriciaMayAbejo@dti.gov.ph.  Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
Cresenciano P. Par
FOI Officer

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