Department of Trade and Industry

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    Date: 2017-04-28 11:40:56.950820

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    Date: 2017-05-02 12:12:21.233870

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    Date: 2017-05-04 09:51:43.419260

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Summary List of Frequency and Nature of Complaints by Online Consumers

Requested from DTI by M. Quijada at 11:40 AM on Apr 28, 2017.
Purpose: Thesis
Date of Coverage: 01/01/2013 - 04/28/2017
Tracking no: #DTI-340944811164

Quijada 11:40 AM, Apr 28, 2017 

Hi! I am a Juris Doctor student from the University of Cebu and is currently undertaking my thesis paper involving Complaints of Online shoppers and revisiting E-commerce Law and Consumer Rights Act of the Philippines to strengthen consumer protection online.

In this connection, I would like to ask a summary information/list or records of the Department regarding the frequency and complaints filed by online consumers from years 2012 to 2017 . If possible I would like to ask records covering all the regions of the Philippines.

Your immediate response will be highly appreciated. Thank you.

Par 12:12 PM, May 02, 2017 

May 2, 2017

Dear Ma. Gabriellen,

Thank you for your request dated Apr 28, 2017 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Summary List of Frequency and Nature of Complaints by Online Consumers.

We received your request on Apr 28, 2017 and will respond on or before May 19, 2017 11:40:56 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEERUSS0zNDA5NDQ4MTExNjQM, for request with ticket number #DTI-340944811164.

Thank you.

Respectfully,

Madelyne Dacusin
FOI Officer


May 4, 2017

Dear Ma. Gabriellen Quijada,

Thank you for your request.

Please note that this is a regular request and does not fall under Executive Order No. 2 (s. 2016). As such, we have already forwarded this to the concerned bureau/office. Please expect a reply from them on this matter.

Respectfully,
Alfonso Valenzuela
FOI Officer

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