Energy Regulatory Commission

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  • REQUEST SUBMITTED

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    Date: 2023-11-22 16:40:24.344393

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    Date: 2023-11-23 09:27:50.599121

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    Date: 2023-12-04 10:34:48.849200

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ERC consumer updated email address

Requested from ERC by M. Callanta at 04:40 PM on Nov 22, 2023.
Purpose: Complaint
Date of Coverage: 11/22/2023 - 11/22/2023
Tracking no: #ERC-421116793836

Callanta 04:40 PM, Nov 22, 2023 

Hi.
May I request to have an updated and active email address from ERC and NGCP for consumers. I received bounced back emails email from consumer@erc.gov.ph that my emails were not delivered.

Thank you
Maerla Joy

Officer 09:27 AM, Nov 23, 2023 

November 23, 2023

Dear Maerla,

Thank you for your request dated Nov 22, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for "ERC consumer updated email address."

We received your request on Nov 22, 2023 and will respond on or before Dec 04, 2023, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEEVSQy00MjExMTY3OTM4MzYM, for request with ticket number #ERC-421116793836.

Thank you.

Respectfully,

FOI Receiving Officer
FOI Officer

Maker 10:34 AM, Dec 04, 2023 

December 4, 2023

Dear Maerla,

Greetings!

Thank you for your request dated Nov 22, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for ERC consumer updated email address.

Response to Request

Attached is our response to your request.

We hope this suffices your request.  

In order for us to serve you better, may we invite you for a quick survey and fill out your inputs in the link provided below:

https://docs.google.com/forms/d/e/1FAIpQLSe1RQ-7biN7Ue7jJSAEL5sAG-73VqVQsoyZV7DrFRU5WhdQOw/viewform?usp=pp_url 

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Hon. Monalisa C. Dimalanta, Chairperson and CEO with email address at records@erc.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

FOI Decision Maker
FOI Receiving Officer

Attachments:
 Letter Reply_FOI_Ms. Callanta_0001.pdf

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