Requested from ERC by J. Sadagnot at 01:58 AM on
Aug 13, 2023.
Purpose: Documentation
Date of Coverage: 08/01/1996 - 08/13/2023
Tracking no: #ERC-731282798750
Sadagnot 01:58 AM, Aug 13, 2023
Hi,
I would like to request a copy of the stated subject if there's any. This is after the following concerns that I have disputed,
* Bill due dates / overdue account - what's the steps of VECO on undergoing disconnection.
* Bill deposit - their website suggest that the consumer is entitle for an adjustment from the Deposit paid every electricity connection.
* consumer rights
* consumer rights on requesting line inspection
* consumer rights freedom to his/her bill copies - mobile apps is only showing bill within a decade only.
Thanks,
Officer 11:45 AM, Aug 14, 2023
August 14, 2023
Dear John Fyl,
Thank you for your request dated Aug 13, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for VECO CONSUMER CONTRACT.
We received your request on Aug 14, 2023 and will respond on or before August 24, 2023, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEEVSQy03MzEyODI3OTg3NTAM, for request with ticket number #ERC-731282798750.
Thank you.
Respectfully,
FOI Receiving Officer
FOI Officer
Maker 11:40 AM, Aug 22, 2023
August 22, 2023
Dear Mr. John Fyl,
Greetings!
Thank you for your request dated Aug 13, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for VECO CONSUMER CONTRACT.
Response to Request
In relation thereto, please see attached response to your request.
We hope this suffices your request.
In order for us to serve you better, may we invite you for a quick survey and fill out your inputs in the link provided below:
https://docs.google.com/forms/d/e/1FAIpQLSe1RQ-7biN7Ue7jJSAEL5sAG-73VqVQsoyZV7DrFRU5WhdQOw/viewform?usp=pp_url
We appreciate your trust in us and look forward to serving you again.
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Hon. Monalisa C. Dimalanta, Chairperson and CEO with email address at records@erc.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
FOI Decision Maker
FOI Receiving Officer
Attachments:
Magna Carta for Residential Electricity Consumer 25 June 2004.pdf Reply to FOI request - JOHN FYL SADAGNOT.pdf
Sadagnot 08:30 PM, Aug 26, 2023
Follow up questions;
1. Do you agree that Magna Carta for Residential Consumer is a compilation of rights and obligations of residential customers?
2. Can you certify that Magna Carta for Residential Consumer is the only contract between the electricity provider (VECO) and the end-user relationship and there's no other existing independent contract provided by VECO to its' end-users?
3. Billing period that exceeds more than 31 days is a violation of Magna Carta for Residential Consumer?
4. Is there any other written document which can guarantee that there is no violation of Magna Carta for Residential Consumer if the billing period exceeds more than 31 days?
5. Contract/Document protecting consumer rights in the event of Environmental Disasters?
6. Disconnection Notice format sample?
7. Statement of account format sample?
Thank you!
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