Land Transportation Office

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  • REQUEST SUBMITTED

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    Date: 2023-11-21 11:09:03.471545

  • PROCESSING REQUEST

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    Date: 2023-11-22 08:50:42.722502

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    Date: 2023-11-22 09:12:36.286730

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CANNOT ACCESS MY EMAIL USED ON LTMS PORTAL AND FORGOT MY PASSWORD

Requested from LTO by V. Cobrador at 11:09 AM on Nov 21, 2023.
Purpose: need to access my LTMS portal for new vehicle registration
Date of Coverage: 11/21/2023 - 11/21/2023
Tracking no: #LTO-549314886115

Cobrador 11:09 AM, Nov 21, 2023 

Good day,

I can no longer access my email that I used for my LTMS portal and also forgot my password and LTMS client ID number. 

Can I change my Email and password for my LTMS portal?

I’m about to purchase a brand new vehicle and LTMS is a requirement for the registration of the new vehicle. 


Would really appreciate if you can help me out. Thank you


Best regards,

Vince Gerald D. Cobrador

Se 08:50 AM, Nov 22, 2023 

November 22, 2023

Dear Vince Gerald,

Thank you for your request dated Nov 21, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for CANNOT ACCESS MY EMAIL USED ON LTMS PORTAL AND FORGOT MY PASSWORD.

We received your request on Nov 21, 2023 and will respond on or before Dec 12, 2023 11:09:03 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEExUTy01NDkzMTQ4ODYxMTUM, for request with ticket number #LTO-549314886115.

Thank you.

Respectfully,

Engr. Roberto S. Se
FOI Officer


November  21,  2023

Dear Vince ,

Greetings!

Thank you for  your request dated 11:09 AM on Nov 21, 2023..under Executive Order No. 2 (s. 2016) on 
Freedom of Information in the Executive Branch.

Your request

You asked for  a CANNOT ACCESS MY EMAIL USED ON LTMS PORTAL AND FORGOT MY PASSWORD

Response to your request

While our aim is to provide information whenever possible, in this instance this Office cannot provide you the information you are requesting. The LTO abides by the Data Privacy Act. Personal information cannot be publicly-published using the FOI Platform.
To create changes/retrieved your LTMS portal account, please send to this email: "Client Care" clientcare@lto.gov.ph with the following requirements below.
1.) Active email address
2.) One valid ID with signatures
3.) Letter of consent indicating that you allow LTO client care to change/retrieve your LTMS portal account, dated today with your name and signature.
4.) Current photo of holding your valid ID.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to LTO Assistant Secretary  Atty. Vigor Mendoza II  at ltocdmpao@lto.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
Your Feedback is valuable to us especially during these challenging times. Please let us know your experience by clicking the link below!

https://forms.gle/42Fk8aNgoaSVbgkb9

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).


Respectfully,
LTO FOI Officer

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