Land Transportation Office

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  • REQUEST SUBMITTED

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    Date: 2024-02-02 11:30:10.517780

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    Date: 2024-02-02 14:42:03.404222

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    Date: 2024-02-02 16:15:11.112168

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Forgotten email and LTO client number

Requested from LTO by A. De castro at 11:30 AM on Feb 02, 2024.
Purpose: Information request for my registered LTO client number or email address
Date of Coverage: 01/01/2024 - 02/02/2024
Tracking no: #LTO-651159488791

De castro 11:30 AM, Feb 02, 2024 

Hi! Good day.

I would like to request for my LTO client number or email. I forgot which email I registered and I cannot forget password. I tried resetting my password but no email was sent.

Name: Angelo Join D. De Castro
Email: angelojonin1@gmail.com
Number: 9955795609

I can send other details to verification.

Thank you and hoping for your kind assistance!

Se 02:42 PM, Feb 02, 2024 

February 2, 2024

Dear Angelo Jonin,

Thank you for your request dated Feb 02, 2024 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Forgotten email and LTO client number.

We received your request on Feb 02, 2024 and will respond on or before Feb 23, 2024 11:30:10 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEExUTy02NTExNTk0ODg3OTEM, for request with ticket number #LTO-651159488791.

Thank you.

Respectfully,

Engr. Roberto S. Se
FOI Officer

Vera Cruz 04:15 PM, Feb 02, 2024 

February  02, 2024

Dear  Angelo

Greetings!

Thank you for  your request date 11:30 AM on Feb 02, 2024......under Executive Order No. 2 (s. 2016) on 
Freedom of Information in the Executive Branch.

Your request

You asked for  a  Forgotten email and LTO client number

Response to your request

While our aim is to provide information whenever possible, in this instance this Office cannot provide you the information you are requesting. The LTO abides by the Data Privacy Act. Personal information cannot be publicly-published using the FOI Platform.
To create changes/retrieved your LTMS portal account, please send to this email: "Client Care" clientcare@lto.gov.ph with the following requirements below.
1.) Active email address
2.) One valid ID with signatures
3.) Letter of consent indicating that you allow LTO client care to change/retrieve your LTMS portal account, dated today with your name and signature.
4.) Current photo of holding your valid ID.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to LTO Assistant Secretary  Atty. Vigor Mendoza II  at ltocdmpao@lto.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
Your Feedback is valuable to us especially during these challenging times. Please let us know your experience by clicking the link below!

https://forms.gle/42Fk8aNgoaSVbgkb9

If you are not satisfied with the result of the review, you t).
hen have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011

Respectfully,
LTO FOI Officer


Hi!

Can I ask if this email is one of your verified email?

Email: clientcare.mid@lto.gov.ph

This email sent me the the following details I need to send to resolve my issue.

Thank you!

Is this request offensive?

Requests for personal information and vexatious requests are not considered valid requests for Official Information.

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