Land Transportation Office

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  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2023-07-29 19:08:07.592038

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2023-07-31 09:04:47.097462

  • REQUEST DENIED

    Your request was denied

    Date: 2023-07-31 09:43:30.794979

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Recover my Client Id account of LTO account

Requested from LTO by k. belamide at 07:08 PM on Jul 29, 2023.
Purpose: Checking my status of my DL
Date of Coverage: 07/29/2023 - 07/29/2023
Tracking no: #LTO-736780653825

belamide 07:08 PM, Jul 29, 2023 

Hi i would like to request my account in LTO portal. Client Id and email address that already registered.

And also why i have already registered even I am not regisered yet?

Se 09:04 AM, Jul 31, 2023 

July 31, 2023

Dear key,

Thank you for your request dated Jul 29, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Recover my Client Id account of LTO account.

We received your request on Jul 29, 2023 and will respond on or before Aug 18, 2023 07:08:07 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEExUTy03MzY3ODA2NTM4MjUM, for request with ticket number #LTO-736780653825.

Thank you.

Respectfully,

Engr. Roberto S. Se
FOI Officer


July  31, 2023

Dear    key ,

Greetings!

Thank you for  your request dated  07:08 PM on Jul 29, 2023....under Executive Order No. 2 (s. 2016) on 
Freedom of Information in the Executive Branch.

Your request

You asked for  a Recover my Client Id account of LTO account

Response to your request

While our aim is to provide information whenever possible, in this instance this Office cannot provide you the information you are requesting. The LTO abides by the Data Privacy Act. Personal information cannot be publicly-published using the FOI Platform.

To create changes/retrieved your LTMS portal account, please send to this email: "Client Care" <clientcare@lto.gov.ph>; with the following requirements below.

1.) Active email address
2.) One valid ID with signatures
3.) Letter of consent indicating that you allow LTO client care to change/retrieve your LTMS portal account, dated today with your name and signature.
4.) Current photo of holding your valid ID.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to LTO Assistant Secretary  Atty. Vigor Mendoza II  at ltocdmpao@lto.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
Your Feedback is valuable to us especially during these challenging times. Please let us know your experience by clicking the link below!

https://forms.gle/42Fk8aNgoaSVbgkb9

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
LTO FOI Officer

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