Land Transportation Office

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  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2022-07-12 08:12:20.730172

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2022-07-27 10:42:14.496559

  • REQUEST DENIED

    Your request was denied

    Date: 2022-09-07 08:02:29.314881

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My LTO Client Number Issue

Requested from LTO by J. Cezar at 08:12 AM on Jul 12, 2022.
Purpose: To Access the LTO Portal for me to take the Exam for Renewal of Non-Professional License.
Date of Coverage: 06/01/2022 - 07/12/2022
Tracking no: #LTO-753042307217

Cezar 08:12 AM, Jul 12, 2022 

Good Day, I would like to ask for assistance regarding my LTO Client Number. I tried to Register but I have not receive any confirmation email that has my LTO client number for me to be able to log in to the portal. I tried to register again but it seems that my Driver's License is already registered. I have search on the internet on how to fix it but the only way is to contact a LTO Personnel to ask for assistance. Hope to hear from a LTO Personnel to help me with this issue. Thank you!

Se 10:42 AM, Jul 27, 2022 

July 27, 2022

Dear Jeanette Anne,

Thank you for your request dated Jul 12, 2022 08:12:20 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for My LTO Client Number Issue.

We received your request on Jul 12, 2022 08:12:20 AM and will respond on or before Aug 02, 2022 08:12:20 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEExUTy03NTMwNDIzMDcyMTcM, for request with ticket number #LTO-753042307217.

Thank you.

Respectfully,

LTO FOI Officer

Vera Cruz 08:02 AM, Sep 07, 2022 

September 06,2022  

Dear Jeanette Anne,

Greetings!

Thank you for your request dated  Jul 12, 2022 08:12 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for My LTO Client Number Issue

Response to your request

While our aim is to provide information whenever possible, in this instance this Office cannot provide you the information you are requesting. The LTO abides by the Data Privacy Act. Personal information cannot be publicly-published using the FOI Platform. Given the nature of your request, we believe this can be best addressed by clientcare. You can send them an email at clientcare@lto.gov.ph.


For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to LTO Assistant Secretary Atty. Teofilo E. Guadiz III, CESO V at ltocdmpao@lto.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

Your Feedback is valuable to us especially during these challenging times. Please let us know your experience by clicking the link below!

https://forms.gle/42Fk8aNgoaSVbgkb9

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

LTO FOI Officer


September 07,2022  

Dear Jeanette Anne,

Greetings!

Thank you for your request dated  Jul 12, 2022 08:12 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for My LTO Client Number Issue

Response to your request

While our aim is to provide information whenever possible, in this instance this Office cannot provide you the information you are requesting. The LTO abides by the Data Privacy Act. Personal information cannot be publicly-published using the FOI Platform. Given the nature of your request, we believe this can be best addressed by clientcare. You can send them an email at clientcare@lto.gov.ph.


For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to LTO Assistant Secretary Atty. Teofilo E. Guadiz III, CESO V at ltocdmpao@lto.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

Your Feedback is valuable to us especially during these challenging times. Please let us know your experience by clicking the link below!

https://forms.gle/42Fk8aNgoaSVbgkb9

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

LTO FOI Officer

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