Land Transportation Office

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  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2023-10-08 19:18:56.528523

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2023-10-09 09:01:32.784244

  • REQUEST DENIED

    Your request was denied

    Date: 2023-10-11 11:31:24.965013

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forgotten email and client ID in LTO LTMS portal

Requested from LTO by J. Jerez at 07:18 PM on Oct 08, 2023.
Purpose: for checking my driver license for renewal
Date of Coverage: 10/08/2023 - 10/08/2023
Tracking no: #LTO-764490518636

Jerez 07:18 PM, Oct 08, 2023 

forgotten email and client ID in LTO LTMS portal

Se 09:01 AM, Oct 09, 2023 

October 9, 2023

Dear John John,

Thank you for your request dated Oct 08, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for forgotten email and client ID in LTO LTMS portal.

We received your request on Oct 08, 2023 and will respond on or before Oct 27, 2023 07:18:56 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster10032017130000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEExUTy03NjQ0OTA1MTg2MzYM, for request with ticket number #LTO-764490518636.

Thank you.

Respectfully,

Engr. Roberto S. Se
FOI Officer


October 11,2023

Dear  John,

Greetings!

Thank you for your request dated  07:18 PM on Oct 08, 2023. under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for a forgotten email and client ID in LTO LTMS portal

Response to your request

While our aim is to provide information whenever possible, in this instance this Office cannot provide you the information you are requesting. The LTO abides by the Data Privacy Act. Personal information cannot be publicly-published using the FOI Platform.
Good Day Ms./Mr.,
 
To create changes/retrieved your LTMS portal account, please send to this email: "Client Care" <clientcare@lto.gov.ph>; with the following requirements below.

1.)  Active email address
2.) One valid ID with signatures
3.) Letter of consent indicating that you allow LTO client care to change/retrieve your LTMS portal account, dated today with your name and signature.
4.) Current photo of holding your valid ID.
For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to LTO Assistant Secretary Atty. Vigor Mendoza II lto.cdmpao@gmail.com. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal of the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
LTO FOI Officer

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