Land Transportation Office

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  • REQUEST SUBMITTED

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    Date: 2024-01-25 06:26:55.808859

  • PROCESSING REQUEST

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    Date: 2024-01-26 11:20:50.252539

  • REQUEST DENIED

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    Date: 2024-01-29 09:12:40.695903

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email and lto client number recovery

Requested from LTO by N. Poblete at 06:26 AM on Jan 25, 2024.
Purpose: to access ltms
Date of Coverage: 08/18/2021 - 08/18/2023
Tracking no: #LTO-869340202097

Poblete 06:26 AM, Jan 25, 2024 

Hi. I would like to recover the forgotten my email registered or client ID in LTO LTMS Portal.

License No. C10-21-203353

Thank you.

Se 11:20 AM, Jan 26, 2024 

January 26, 2024

Dear Nathan Joy,

Thank you for your request dated Jan 25, 2024 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for email and lto client number recovery.

We received your request on Jan 25, 2024 and will respond on or before Feb 15, 2024 06:26:55 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foipmo20210719165059-dot-efoi-ph.uc.r.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEExUTy04NjkzNDAyMDIwOTcM, for request with ticket number #LTO-869340202097.

Thank you.

Respectfully,

Engr. Roberto S. Se
FOI Officer


January  29, 2024

Dear  Nathan

Greetings!

Thank you for  your request date 06:26 AM on Jan 25, 2024....under Executive Order No. 2 (s. 2016) on 
Freedom of Information in the Executive Branch.

Your request

You asked for  a email and lto client number recovery

Response to your request

While our aim is to provide information whenever possible, in this instance this Office cannot provide you the information you are requesting. The LTO abides by the Data Privacy Act. Personal information cannot be publicly-published using the FOI Platform.
To create changes/retrieved your LTMS portal account, please send to this email: "Client Care" clientcare@lto.gov.ph with the following requirements below.
1.) Active email address
2.) One valid ID with signatures
3.) Letter of consent indicating that you allow LTO client care to change/retrieve your LTMS portal account, dated today with your name and signature.
4.) Current photo of holding your valid ID.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to LTO Assistant Secretary  Atty. Vigor Mendoza II  at ltocdmpao@lto.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
Your Feedback is valuable to us especially during these challenging times. Please let us know your experience by clicking the link below!

https://forms.gle/42Fk8aNgoaSVbgkb9

If you are not satisfied with the result of the review, you t).
hen have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011

Respectfully,
LTO FOI Officer

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