Land Transportation Office

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  • REQUEST SUBMITTED

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    Date: 2023-11-05 14:12:07.364498

  • PROCESSING REQUEST

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    Date: 2024-01-05 11:19:38.072649

  • REQUEST DENIED

    Your request was denied

    Date: 2024-01-16 08:37:42.315272

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citizen's charter governing complaints for suspension or revocation of drivers license

Requested from LTO by P. Tacorda at 02:12 PM on Nov 05, 2023.
Purpose: Reference purposes
Date of Coverage: 11/05/2023 - 11/05/2023
Tracking no: #LTO-004277009320

Tacorda 02:12 PM, Nov 05, 2023 

Sir/Ma'am:

I wish to obtain a copy of the specific portion of the LTO citizen's charter showing the flowchart and corresponding number of days allotted per step covering the process of handling complaints seeking suspension or revocation of LTO issued driver's license, which is addressed and/or submitted before the Office of the Assistant Secretary, LTO.

Thank you.

Se 11:19 AM, Jan 05, 2024 

January 5, 2024

Dear Paul,

Thank you for your request dated Nov 05, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for citizen's charter governing complaints for suspension or revocation of drivers license.

We received your request on Nov 05, 2023 and will respond on or before Nov 24, 2023 02:12:07 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEExUTy0wMDQyNzcwMDkzMjAM, for request with ticket number #LTO-004277009320.

Thank you.

Respectfully,

Engr. Roberto S. Se
FOI Officer

Vera Cruz 08:37 AM, Jan 16, 2024 

January 16, 2024

Dear Paul Tacorda,

Greetings!

Thank you for your request dated Nov 05, 2023 02:12:07 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for citizen's charter governing complaints for suspension or revocation of drivers license.

Response to your request

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the  LTO Assistant Secretary. Atty. Vigor Mendoza II  at ltocdmpao@lto.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

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If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Respectfully,
LTO FOI OFFICER


Dear Sir/Ma'am:

May I request for the specific reason/s for the denial? A citizen's charter or the flowchart should be an accessible document, or must be posted/shown to the public or any citizen for that matter, so they may understand how the agency will handle their request/s.

Is this request offensive?

Requests for personal information and vexatious requests are not considered valid requests for Official Information.

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