Land Transportation Office

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  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2023-02-21 09:19:24.545908

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2023-02-28 09:24:57.564610

  • REQUEST SUCCESSFUL

    Your request was successful

    Date: 2023-03-01 16:13:55.292011

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Forgotten email and client ID in LTO LTMS Portal

Requested from LTO by R. Flores at 09:19 AM on Feb 21, 2023.
Purpose: Checking my Driver's License for renewal
Date of Coverage: 02/21/2019 - 02/21/2023
Tracking no: #LTO-110086184912

Flores 09:19 AM, Feb 21, 2023 

Hi. I would like to recover the forgotten my email registered or client ID in LTO LTMS Portal.

License No. L051600423

Thank you.

Se 09:24 AM, Feb 28, 2023 

February 28, 2023

Dear Reymond,

Thank you for your request dated Feb 21, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Forgotten email and client ID in LTO LTMS Portal.

We received your request on Feb 21, 2023 and will respond on or before Mar 14, 2023 09:19:24 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at http://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEExUTy0xMTAwODYxODQ5MTIM, for request with ticket number #LTO-110086184912.

Thank you.

Respectfully,

Engr. Roberto S. Se
FOI Officer

Vera Cruz 04:13 PM, Mar 01, 2023 

March 1, 2023

Dear Reymond Flores,

Greetings!

Thank you for your request dated Feb 21, 2023 09:19:24 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Forgotten email and client ID in LTO LTMS Portal.

Response to your request

We were able to determine that this particular information is already available online and therefore cannot be counted as a valid FOI request. You may retrieve your requested information from
Maaari po kayo mag-email sa aming client care para po matulungan nila kayo sa inyong LTMS concern. Ito po ang kanilang email: clientcare@lto.gov.ph. I-provide lamang po ang mga sumusunod na kinakailangan sa ibaba:

1.) Active email address
2.) One valid ID with signatures
3.) Letter of consent indicating that you allow LTO client care to change/retrieve your LTMS portal account, dated today with your name and signature.
4.) Current photo of holding your valid ID.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to LTO Assistant Secretary  Jose Arturo Tugade at ltocdmpao@lto.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

Your Feedback is valuable to us especially during these challenging times. Please let us know your experience by clicking the link below!

https://forms.gle/42Fk8aNgoaSVbgkb9

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Respectfully,
LTO FOI OFFICER

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