Land Transportation Office

Browse over 3259 requests from this government agency

Go Back

  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2024-01-26 22:22:33.602128

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2024-01-29 09:45:12.118433

  • REQUEST DENIED

    Your request was denied

    Date: 2024-01-30 09:06:11.606243

  • 4

    RATE YOUR REQUEST

    How was your request?

FORGOTTEN CLIENT ID IN LTO PORTAL

Requested from LTO by R. TUYOR at 10:22 PM on Jan 26, 2024.
Purpose: TO GAIN ACCESS AND TO RENEW, AND TO PASS MY MEDICAL CERT.
Date of Coverage: 12/01/2021 - 12/25/2021
Tracking no: #LTO-189680991820

TUYOR 10:22 PM, Jan 26, 2024 

Hi, I would like to know my client ID and email address associated with my driver's license no: N03-17-006781

Se 09:45 AM, Jan 29, 2024 

January 29, 2024

Dear ROANNE JOY,

Thank you for your request dated Jan 26, 2024 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for FORGOTTEN CLIENT ID IN LTO PORTAL.

We received your request on Jan 26, 2024 and will respond on or before Feb 16, 2024 10:22:33 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEExUTy0xODk2ODA5OTE4MjAM, for request with ticket number #LTO-189680991820.

Thank you.

Respectfully,

Engr. Roberto S. Se
FOI Officer


January  30, 2024

Dear   ROANNE 

Greetings!

Thank you for  your request date 10:22 PM on Jan 26, 2024..under Executive Order No. 2 (s. 2016) on 
Freedom of Information in the Executive Branch.

Your request

You asked for  a  FORGOTTEN CLIENT ID IN LTO PORTAL

Response to your request

While our aim is to provide information whenever possible, in this instance this Office cannot provide you the information you are requesting. The LTO abides by the Data Privacy Act. Personal information cannot be publicly-published using the FOI Platform.
To create changes/retrieved your LTMS portal account, please send to this email: "Client Care" clientcare@lto.gov.ph with the following requirements below.
1.) Active email address
2.) One valid ID with signatures
3.) Letter of consent indicating that you allow LTO client care to change/retrieve your LTMS portal account, dated today with your name and signature.
4.) Current photo of holding your valid ID.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to LTO Assistant Secretary  Atty. Vigor Mendoza II  at ltocdmpao@lto.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
Your Feedback is valuable to us especially during these challenging times. Please let us know your experience by clicking the link below!

https://forms.gle/42Fk8aNgoaSVbgkb9

If you are not satisfied with the result of the review, you t).
hen have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011

Respectfully,
LTO FOI Officer

Is this request offensive?

Requests for personal information and vexatious requests are not considered valid requests for Official Information.

If you believe this request is not suitable, you can report it for attention by the site administrators.