Land Transportation Office

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  • REQUEST SUBMITTED

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    Date: 2022-11-29 09:30:01.743110

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    Date: 2022-11-29 12:25:25.191684

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    Date: 2022-11-29 12:59:40.887647

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License Renewal

Requested from LTO by A. Manguini at 09:30 AM on Nov 29, 2022.
Purpose: License Renewal issue in the serial number with letters
Date of Coverage: 11/28/2022 - 11/29/2022
Tracking no: #LTO-241734926858

Manguini 09:30 AM, Nov 29, 2022 

Hi there,
I would like to request for my serial number for my license id. I already reached out to you and you provided me an fb link wherein I can see the different model of license ID. Though my concern is my serial number is not being accepted in online registration. I have a model 1 type of ID where the serial number is consists of number and letters. Though in LTO online registration, it says there that the serial number should only consists of numbers and that is why I can't renew my license.

Se 12:25 PM, Nov 29, 2022 

November 29, 2022

Dear Annalyn,

Thank you for your request dated Nov 29, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for License Renewal.

We received your request on Nov 29, 2022 and will respond on or before Dec 20, 2022 09:30:01 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foipmo10042019152320-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEExUTy0yNDE3MzQ5MjY4NTgM, for request with ticket number #LTO-241734926858.

Thank you.

Respectfully,

LTO FOI Officer


November  29, 2022  

Dear Annalyn,

Greetings!

Thank you for your request date Nov 29 , 2022  09:30 AM  under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for a   License Renewal

Response to your request

While our aim is to provide information whenever possible, in this instance this Office cannot provide you the information you are requesting. The LTO abides by the Data Privacy Act. Personal information cannot be publicly-published using the FOI Platform. And we informed you the Serial Number is required in creating an LTMS Account. Unfortunately some of our clients still don't have a Driver's License Card or are still having trouble entering their serial number. So, in Creating your LTMS Account, you will see the first question will be: 
" Do you have a Philippine Driver’s or Conductor’s License?


In addition, you can create an LTMS portal account even if you have not been issued a driver's license card or the serial number does not match by registering on the LTMS portal. Just click "Register Now" and "Terms of Agreement" will appear. Then select "Enroll as Individual" and click "NO" on the question "Do you have a Philippine Driver's or Conductor's License?" and press "Next". After that, fill up the following forms or answer the questions. And once you have an LTMS portal account and have been issued a driver's license ID card, kindly request our client care team at this email clientcare@lto.gov.ph, to sync it to your LTMS portal account.
For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to LTO Assistant Secretary Jose Arturo Tugade at ltocdmpao@lto.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
Your Feedback is valuable to us especially during these challenging times. Please let us know your experience by clicking the link below!

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If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

LTO FOI Officer

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