Land Transportation Office

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  • REQUEST SUBMITTED

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    Date: 2023-11-30 06:15:38.682910

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2023-11-30 08:32:43.921702

  • REQUEST DENIED

    Your request was denied

    Date: 2023-12-06 11:12:39.744869

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Request to change email address for LTO

Requested from LTO by J. Guina at 06:15 AM on Nov 30, 2023.
Purpose: Change/Update my current email address
Date of Coverage: 11/30/2023 - 11/30/2023
Tracking no: #LTO-306681194002

Guina 06:15 AM, Nov 30, 2023 

Good day,

I would like to request to change the email address of my LTO/LTMS account, as the access to that current address is compromised.

Thank you!

Se 08:32 AM, Nov 30, 2023 

November 30, 2023

Dear Jazzmine,

Thank you for your request dated Nov 30, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Request to change email address for LTO.

We received your request on Nov 30, 2023 and will respond on or before Dec 21, 2023 06:15:38 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEExUTy0zMDY2ODExOTQwMDIM, for request with ticket number #LTO-306681194002.

Thank you.

Respectfully,

Engr. Roberto S. Se
FOI Officer

Guina 02:18 PM, Dec 01, 2023 

Thank you, once approved, kindly inform me how to I am able to change my email if it should be through the ltms website or in person at the nearest lto office.


December  06,  2023

Dear Jazzmine,

Greetings!

Thank you for  your request dated 06:15 AM on Nov 30, 2023..under Executive Order No. 2 (s. 2016) on 
Freedom of Information in the Executive Branch.

Your request

You asked for  a Request to change email address for LTO


Response to your request

While our aim is to provide information whenever possible, in this instance this Office cannot provide you the information you are requesting. The LTO abides by the Data Privacy Act. Personal information cannot be publicly-published using the FOI Platform.
To create changes/retrieved your LTMS portal account, please send to this email: "Client Care" clientcare@lto.gov.ph with the following requirements below.
1.) Active email address
2.) One valid ID with signatures
3.) Letter of consent indicating that you allow LTO client care to change/retrieve your LTMS portal account, dated today with your name and signature.
4.) Current photo of holding your valid ID.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to LTO Assistant Secretary  Atty. Vigor Mendoza II  at ltocdmpao@lto.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
Your Feedback is valuable to us especially during these challenging times. Please let us know your experience by clicking the link below!

https://forms.gle/42Fk8aNgoaSVbgkb9

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).


Respectfully,
LTO FOI Officer

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