Land Transportation Office

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  • REQUEST SUBMITTED

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    Date: 2023-10-13 14:39:52.434982

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    Date: 2023-10-24 08:30:27.619535

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    Date: 2023-11-06 14:34:38.585119

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Forgotten Email and Client ID and password

Requested from LTO by K. Atienza at 02:39 PM on Oct 13, 2023.
Purpose: Access of LTMS Account
Date of Coverage: 10/13/2023 - 10/13/2023
Tracking no: #LTO-348289458449

Atienza 02:39 PM, Oct 13, 2023 

Hello good day,

i would like to request access on the client id and password of DAISY LYN TABASA as she was the first owner of the unit i bought and i forgot the client id and password , i registered the motorcycle unit last March 2023. i do not have another copy of the official receipt since it was lost and i emailed many times at the LTO Customer Care but i did not received any feedback. i needed to access the client id and password to generate the official receipt for me to use the motorcycle.

Hoping for a fast feedback.

Thank you

Se 08:30 AM, Oct 24, 2023 

October 24, 2023

Dear Kyle Vergel,

Thank you for your request dated Oct 13, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Forgotten Email and Client ID and password.

We received your request on Oct 13, 2023 and will respond on or before Nov 03, 2023 02:39:52 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEExUTy0zNDgyODk0NTg0NDkM, for request with ticket number #LTO-348289458449.

Thank you.

Respectfully,

Engr. Roberto S. Se
FOI Officer


November 6, 2023

Dear   Kyle 

Greetings!

Thank you for your request dated  02:39 PM on Oct 13, 2023..under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for a Forgotten Email and Client ID and password

Response to your request

While our aim is to provide information whenever possible, in this instance this Office cannot provide you the information you are requesting. The LTO abides by the Data Privacy Act. Personal information cannot be publicly-published using the FOI Platform.
To create changes/retrieved your LTMS portal account, please send to this email: "Client Care"<clientcare@lto.gov.ph>; with the following requirements below. 

1.) Active email address 
2.) One valid ID with signatures 
3.) Letter of consent indicating that you allow LTO client care to change/retrieve your LTMS portal account, dated today with your name and signature. 
4.) Current photo of holding your valid ID. 

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to LTO Assistant Secretary Atty. Vigor Mendoza II lto.cdmpao@gmail.com. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal of the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
LTO FOI Officer

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