Philippine National Police

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  • REQUEST SUBMITTED

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    Date: 2023-05-05 11:41:53.989307

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2023-05-08 18:14:30.792772

  • REQUEST DENIED

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    Date: 2023-05-10 10:38:00.987303

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Police Clearance

Requested from PNP by C. Ng at 11:41 AM on May 05, 2023.
Purpose: Requesting Refund of Police Clearance
Date of Coverage: 05/05/2023 - 05/05/2023
Tracking no: #PNP-429571438535

Ng 11:41 AM, May 05, 2023 

Hi! I would like to request a refund from my Gcash. I didn't saw and clicked the first time Job seeker option that supposed to be free for first time job seekers. 

Here are the details for that:
 
Payment Channel/Merchant
IPAY MYEG

Order Number
390109242022683051

Date & Time
05-05-23
10:59 am

Reference Number
314465158

Transaction Amount
PHP 150.00

Bank Fee
PHP 0.00

Convenience Fee
PHP 30.00

Total Amount
PHP 180.00

Ng 11:48 AM, May 05, 2023 

Here is the complete transaction details

Payment Channel
GCASH MYEG Government

Order Number
390105052023025080

Date & Time
2023-05-05 10:59:05

Transaction ID
5723413

Reference Number
4BYT8HM1NB

Transaction Amount
PHP 150.00

Bank Fee
PHP 0.00

Convenience Fee
PHP 30.00

Total Amount
PHP 180.00

Philippine National Police 06:14 PM, May 08, 2023 

May 8, 2023

Dear Carlo Angelo,

Thank you for your request dated May 05, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Police Clearance.

We received your request on May 05, 2023 and will respond on or before May 26, 2023 11:41:53 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://zcwdv520190208-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFBOUC00Mjk1NzE0Mzg1MzUM, for request with ticket number #PNP-429571438535.

Thank you.

Respectfully,

ITMS Receiving Officer Philippine National Police
FOI Officer


May 10, 2023

Dear Carlo Angelo,

This pertains to your to your request for refund on the payment for the National Police Clearance (NPC). We regret to inform you that your request cannot be granted, for we only process the refund for the following circumstances: double payment, system error; or any reasons on the part of the National Police Clearance System.

If the request for refund is due to personal reasons like change of mind, unclaimed clearance because of prior commitments, no longer needed, and any other reasons/causes on the part of the NPC applicant, the request will not be considered.

Thank you.

Respectfully,
Directorate for Investigation and Detective Management Philippine National Police
FOI Officer

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