Philippine National Police

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    Date: 2023-11-20 13:45:53.036980

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    Date: 2023-11-20 16:04:21.023925

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    Date: 2023-11-21 09:43:57.465982

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REFUND FOR DOUBLE PAYING POLICE CLEARANCE

Requested from PNP by s. carbacan at 01:45 PM on Nov 20, 2023.
Purpose: Refund for double payment on my police clearance
Date of Coverage: 11/16/2023 - 11/17/2023
Tracking no: #PNP-509964518592

carbacan 01:45 PM, Nov 20, 2023 

Hello I would like to request a refund for my police clearance that I paid on Savemore Market M Place South Triangle on customer service pay bills. 11:27 AM November 16, 2023, I'll wait for more than 5hrs but its still pending, so i pay it again using MAYA APP

heres my transaction

Payment Channel
USSC

Order Number
390111162023182621

Date & Time
2023-11-17 10:12:56

Transaction ID
9192225

Reference Number
38Z3Y6DPAN

Transaction Amount
PHP 150.00

Bank Fee
PHP 0.00

Convenience Fee
PHP 30.00

Total Amount
PHP 180.00

Officer 04:04 PM, Nov 20, 2023 

November 20, 2023

Dear sheila,

Thank you for your request dated Nov 20, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for REFUND FOR DOUBLE PAYING POLICE CLEARANCE.

We received your request on Nov 20, 2023 and will respond on or before Dec 11, 2023 01:45:53 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFBOUC01MDk5NjQ1MTg1OTIM, for request with ticket number #PNP-509964518592.

Thank you.

Respectfully,

PNP Receiving Officer
FOI Officer

carbacan 06:32 PM, Nov 20, 2023 

How do get my refund


November 21, 2023

Dear sheila carbacan,

Greetings!

Thank you for your request dated Nov 20, 2023 01:45:53 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for REFUND FOR DOUBLE PAYING POLICE CLEARANCE.

Response to your request

Please be informed that your concern does not belong within the scope of FOI. Regarding to your concern, you may visit or contact Philippine National Police / NPCS ONE-STOP SHOP /Camp Crame, Quezon City / (02) 8723-0401 loc 7663. 

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. You may use the link for the FOI Client/Customer Satisfaction Survey.

https://docs.google.com/forms/d/e/1FAIpQLSc0_DD1bx1ZnWey-d_CQr6a7yZsawf1-Up6tnM0ObkPcMTEHQ/viewform

Respectfully,

PRO NCRPO Philippine National Police
FOI Receiving Officer

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