Philippine National Police

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  • REQUEST SUBMITTED

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    Date: 2023-11-02 10:14:21.921411

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    Date: 2023-11-03 13:17:35.063684

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    Date: 2023-11-06 09:34:53.979722

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Request for Refund (Double Payment)

Requested from PNP by A. Bantog at 10:14 AM on Nov 02, 2023.
Purpose: Request for Refund
Date of Coverage: 11/01/2023 - 11/01/2023
Tracking no: #PNP-667320497319

Bantog 10:14 AM, Nov 02, 2023 

To Whom It May Concern:

Sir / Ma'am,

Good day!

I am formally requesting for a refund of my double payment during my online booking / process of my National Police Clearance yesterday, November 1, 2023:

1st Payment: online BPI eGov Ref#: 16987938930941542695
Php 167.00 (during the payment the system / website says something error, therefore I proceed to Gcash Payment)

2nd Payment: online Union Bank eGov Ref#: UB65825
Php167.00

Just now, I called the BPI hotline, and the CS Staff says that it was successfully processed, and she cannot revert / refund it. 

Angieline 09187759938

Bantog 07:55 AM, Nov 03, 2023 

Sir / Ma'am,

Good day!

Apologies for the wrong entry. Please see revised.

I am formally requesting for a refund of my double payment during my online booking / process of my National Police Clearance yesterday, November 1, 2023:

1st Payment: online BPI eGov Ref#: ea650f06-5424-45c2-a
Php 167.00 (during the payment the system / website says something error, therefore I proceed to Gcash Payment)

2nd Payment: online Union Bank eGov Ref#: UB65825
Php167.00

Just now, I called the BPI hotline, and the CS Staff says that it was successfully processed, and she cannot revert / refund it. 

Angieline 09187759938

Officer 01:17 PM, Nov 03, 2023 

November 3, 2023

Dear Angieline,

Thank you for your request dated Nov 02, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Request for Refund (Double Payment).

We received your request on Nov 02, 2023 and will respond on or before Nov 23, 2023 10:14:21 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFBOUC02NjczMjA0OTczMTkM, for request with ticket number #PNP-667320497319.

Thank you.

Respectfully,

PNP Receiving Officer
FOI Officer


November 6, 2023

Dear Angieline Bantog,

Greetings!

Thank you for your request dated Nov 02, 2023 10:14:21 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Request for Refund (Double Payment).

Response to your request

Please be informed that your concern does not belong within the scope of FOI, this may fall to PNP frontline services. With regards to your concern, you may direct contact the PNP NPCS ONE-STOP SHOP, Camp Crame, Q.C  thru their Tel. No. 02-8723-0401 local 7663.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. You may use the link for the FOI Client/Customer Satisfaction Survey.

https://docs.google.com/forms/d/e/1FAIpQLSc0_DD1bx1ZnWey-d_CQr6a7yZsawf1-Up6tnM0ObkPcMTEHQ/viewform

Respectfully,

PRO NCRPO Philippine National Police
FOI Receiving Officer

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