Philippine National Police

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    Date: 2023-08-02 14:15:21.958790

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    Date: 2023-08-03 08:26:14.804547

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    Date: 2023-08-04 14:09:26.765087

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Reporting GCash E-Wallet Unauthorized Transactions

Requested from PNP by V. Tuballa at 02:15 PM on Aug 02, 2023.
Purpose: Filing a police report for gcash unauthorized transactions.
Date of Coverage: 07/23/2023 - 08/02/2023
Tracking no: #PNP-686547479452

Tuballa 02:15 PM, Aug 02, 2023 

Hello. I need help on how to file a police report for my gcash account multiple transactions that I didn't authorized. I want my money back please. I don't know those people where my money was sent to nor did I received an OTP to verify the transaction. I only got notifications where it says that the transactions ware successful and it was already too late for me to stop it. Please help.

Officer 08:26 AM, Aug 03, 2023 

August 3, 2023

Dear Vanessa,

Thank you for your request dated Aug 02, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Reporting GCash E-Wallet Unauthorized Transactions.

We received your request on Aug 02, 2023 and will respond on or before Aug 23, 2023 02:15:21 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFBOUC02ODY1NDc0Nzk0NTIM, for request with ticket number #PNP-686547479452.

Thank you.

Respectfully,

PNP Receiving Officer
FOI Officer


August 4, 2023

Dear Vanessa Tuballa,

Greetings!

Thank you for your request dated Aug 02, 2023 02:15:21 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Reporting GCash E-Wallet Unauthorized Transactions.

Response to your request

To file formal complaints, please personally report to ACG Headquarters in Camp Crame, Quezon City or to the Regional Anti-Cybercrime Unit (RACU). 
Click here for the list of RACU addresses:
https://pnpacg.ph/main/contacts

For further assistance you may review the FAQ section of the eFOI site: https://zcwd20190208-dot-efoi-ph.appspot.com/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to  <Pat Bareo/foi.acg@pnp.gov.ph>. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,
NOSU ACG FDM
FOI Officer

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