Requested from PNP by F. BAUTISTA at 02:06 PM on
Jun 19, 2023.
Purpose: Employment
Date of Coverage: 06/13/2023 - 06/14/2023
Tracking no: #PNP-792112259085
BAUTISTA 02:06 PM, Jun 19, 2023
To Whom It May Concern:
Sir / Ma'am,
Good afternoon. I am formally requesting for a refund of my double payment during my online booking / process of my Police Clearance last week June 13, 2023:
1st Payment: online BPI eGov Ref# :16866460943107677308
Php 167.00 (during the payment the system / website says something error, therefore I proceed to Gcash Payment)
2nd Payment: Gcash IPAY MYEG Ref# 156136191 = Php180.00
Just now, I called the BPI hotline, and the CS Staff says that it was successfully processed, and she cannot revert / refund it.
Farrah 09161149337
Philippine National Police 06:38 PM, Jun 19, 2023
June 19, 2023
Dear FARRAH ARIANE,
Thank you for your request dated Jun 19, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Request for Refund (Double Payment) - Police Clearance.
We received your request on Jun 19, 2023 and will respond on or before Jul 10, 2023 02:06:54 PM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFBOUC03OTIxMTIyNTkwODUM, for request with ticket number #PNP-792112259085.
Thank you.
Respectfully,
ITMS Receiving Officer Philippine National Police
FOI Officer
Philippine National Police 02:22 PM, Jun 21, 2023
Good Day, your request was already forwarded to our concerned Division for appropriate action. Thank you and God bless.
BAUTISTA 03:53 PM, Jun 26, 2023
Thank you, hoping for their positive response on this. Thank you for your assistance.
Philippine National Police 10:39 AM, Jun 27, 2023
June 27, 2023
Dear FARRAH ARIANE BAUTISTA,
Greetings!
Thank you for your request dated Jun 19, 2023 02:06:54 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
This pertains to your to your Request for Refund (Double Payment) - Police Clearance. Please be informed that your request has already forwarded to the Directorate for Comptrollership as it falls their area of concern.
May we request to fill up the FOI Client/Customer Survey with the link provided to better improve our services regarding FOI https://docs.google.com/forms/d/e/1FAIpQLSc0_DD1bx1ZnWey-d_CQr6a7yZsawf1-Up6tnM0ObkPcMTEHQ/viewform.
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to foi.didm@pnp.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
Directorate for Investigation and Detective Management Philippine National Police
FOI Receiving Officer
BAUTISTA 01:47 PM, Aug 01, 2023
Thank youso much everyone! I received my refund. God bless!
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