Philippine National Police

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  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2023-04-19 13:51:18.334768

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2023-04-19 17:46:24.772297

  • REQUEST SUCCESSFUL

    Your request was successful

    Date: 2023-04-26 16:20:03.140914

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Processing of my gcash account recovery.

Requested from PNP by R. Japitana at 01:51 PM on Apr 19, 2023.
Purpose: To recover my gcash account.
Date of Coverage: 04/09/2023 - 04/19/2023
Tracking no: #PNP-857543956930

Japitana 01:51 PM, Apr 19, 2023

Good day!

I would like to request a Police report as a requirement of gcash help center to process the recovery of my gcash account because I suddenly can't open it since April 9, 2023.

Philippine National Police 05:46 PM, Apr 19, 2023

April 19, 2023

Dear Rosario,

Thank you for your request dated Apr 19, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Processing of my gcash account recovery..

We received your request on Apr 19, 2023 and will respond on or before May 10, 2023 01:51:18 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFBOUC04NTc1NDM5NTY5MzAM, for request with ticket number #PNP-857543956930.

Thank you.

Respectfully,

ITMS Receiving Officer Philippine National Police
FOI Officer

Japitana 11:30 PM, Apr 19, 2023

Is it possible for me to have the request within 72 hours? because the gcash help center required me to pass it within that time span. Thank you so much.

Philippine National Police 07:55 AM, Apr 25, 2023

April 25, 2023

Dear Rosario Japitana,

I refer to my letter of Apr 19, 2023 01:51:18 PM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Processing of my gcash account recovery..

In order for us to work further on your request, we need more information from you regarding your query. <We have already send to the incharge unit regarding your request >. In particular, it would be helpful to know <that the incharge will communicate you as soon as possible for some other information to querryt>. You may use the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFBOUC04NTc1NDM5NTY5MzAM, for request with ticket number #PNP-857543956930, to respond.

During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Jul 17, 2023 11:49:20 PM, your request will be closed.

We hope to hear from you at the soonest possible time.

Thank you.

Respectfully,

PRO 6 Philippine National Police
FOI Officer

Attachments:
 Screen shot for FOI Incharge (Request by Ms. Rosario Japitana).docx

Philippine National Police 04:20 PM, Apr 26, 2023

April 26, 2023

Dear Rosario Japitana,

Greetings!

Thank you for your request dated Apr 19, 2023 01:51:18 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Processing of my gcash account recovery..

Response to Request

Your FOI request is approved. I enclose a copy of [ the unit incharge have already commminicate you and recorded all the details they need from you ] of the information you requested.

Your right to request a review Thus, if you have any additional querry kundly communicate to the focal person/incharge for additional detail.

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to <or kindly call /visit New Lucena Police Office for additional information>. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Further, may we request to fill up the FOI Client/Customer Survey with the link provided to better improve our services regarding FOI: https://docs.google.com/forms/d/e/1FAIpQLSc0_DD1bx1ZnWey-d_CQr6a7yZsawf1-Up6tnM0ObkPcMTEHQ/viewform.

Thank you.

Respectfully,

PRO 6 Philippine National Police
FOI Receiving Officer

Attachments:
 Action Taken on Request of a Police Report by Rosario Japitana.docx

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