Philippine National Police

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    Date: 2023-08-14 12:00:41.458064

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    Date: 2023-08-14 14:18:00.336758

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    Date: 2023-08-15 14:06:57.942191

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SAMSUNG - FAKE PROMOTIONS

Requested from PNP by P. Bartilad at 12:00 PM on Aug 14, 2023.
Purpose: EXPEDITE DELIVERY OF WATCH AND COMPENSATE FOR THE DELAY
Date of Coverage: 06/25/2023 - 08/14/2023
Tracking no: #PNP-863497262915

Bartilad 12:00 PM, Aug 14, 2023 

I purchased a Samsung S23 last June 25, 2023. Together with the phone unit, we were granted a free Samsung Galaxy Watch 5 45mm, to which they said would be delivered to my house within 15-30 days. Exactly 30 working days after, August 10, we called and to our surprise, the status was still pending, no delivery on its way, and no updates or apologies or compensation from the team was sent. We would like to report to you how this company gives false promises regarding their promotions to bait the customers to purchase their products. I am pleading for an immediate action on this.

Philippine National Police 02:18 PM, Aug 14, 2023 

August 14, 2023

Dear Patricia Anne,

Thank you for your request dated Aug 14, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for SAMSUNG - FAKE PROMOTIONS.

We received your request on Aug 14, 2023 and will respond on or before Sep 04, 2023 12:00:41 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://zcwboneline11222018-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFBOUC04NjM0OTcyNjI5MTUM, for request with ticket number #PNP-863497262915.

Thank you.

Respectfully,

ITMS Receiving Officer Philippine National Police
FOI Officer


August 15, 2023

Dear Patricia Anne Bartilad,

Greetings!

Thank you for your request dated Aug 14, 2023 12:00:41 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for SAMSUNG - FAKE PROMOTIONS.

Response to your request

Please be informed that your concern does not belong within the scope of FOI, this may fall to PNP frontline services which are being catered by Police Stations. You may personally visit and report it to the nearest Police Station of your area.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request. You may use the link for the FOI Client/Customer Satisfaction Survey.

https://docs.google.com/forms/d/e/1FAIpQLSc0_DD1bx1ZnWey-d_CQr6a7yZsawf1-Up6tnM0ObkPcMTEHQ/viewform

Respectfully,

PRO NCRPO Philippine National Police
FOI Receiving Officer

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