Requested from PNP by K. Lumaran at 06:37 PM on
Mar 06, 2023.
Purpose: Refund for Gcash Payment
Date of Coverage: 03/03/2023 - 03/06/2023
Tracking no: #PNP-957531365893
Lumaran 06:37 PM, Mar 06, 2023
Hello, a couple days ago, I signed up for an online appointment for my police clearance for a job immersion for school. I paid 180 pesos. But just recently, I was told I can get a police clearance document for free of charge if I chose the option of a first time job seeker. I would want to pick that instead because a.) it doesn't have a fee b.) I am a student and I don't necessarily need the police clearance to pay for it, I won't get a job anytime soon, and c.) I want to cut costs since my family is not well off.
Philippine National Police 11:13 AM, Mar 07, 2023
March 7, 2023
Dear Kazcey,
Thank you for your request dated Mar 06, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Request Refund for A Police Clearance.
We received your request on Mar 06, 2023 and will respond on or before Mar 27, 2023 06:37:48 PM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://socmedialinks07192018-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFBOUC05NTc1MzEzNjU4OTMM, for request with ticket number #PNP-957531365893.
Thank you.
Respectfully,
ITMS Receiving Officer Philippine National Police
FOI Officer
Philippine National Police 09:13 AM, Mar 08, 2023
March 8, 2023
Dear Kazcey Lumaran,
Greetings!
Thank you for your request dated Mar 06, 2023 06:37:48 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for Request Refund for A Police Clearance.
Response to Request
Your FOI request is approved. I enclose a copy a reply to the information you requested.
This pertains to your to your request for refund on the payment for the National Police Clearance (NPC). We regret to inform you that your request cannot be granted, for we only process the refund for the following circumstances: double payment, system error; or any reasons on the part of the National Police Clearance System.
If the request for refund is due to personal reasons like change of mind, unclaimed clearance because of prior commitments, no longer needed, and any other reasons/causes on the part of the NPC applicant, the request will not be considered.
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to foi.didm@pnp.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Further, may we request to fill up the FOI Client/Customer Survey with the link provided to better improve our services regarding FOI: https://docs.google.com/forms/d/e/1FAIpQLSc0_DD1bx1ZnWey-d_CQr6a7yZsawf1-Up6tnM0ObkPcMTEHQ/viewform.
Thank you.
Respectfully,
Directorate for Investigation and Detective Management Philippine National Police
FOI Receiving Officer
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