Philippine National Police

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  • REQUEST SUBMITTED

    You have submitted an FOI request

    Date: 2023-12-14 17:30:33.587739

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2023-12-15 13:37:21.710882

  • REQUEST DENIED

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    Date: 2023-12-16 18:57:16.281018

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Refund my Police Clearance

Requested from PNP by e. delfin at 05:30 PM on Dec 14, 2023.
Purpose: Needed for my Driver's License for my work
Date of Coverage: 12/14/2023 - 12/14/2023
Tracking no: #PNP-973402124352

delfin 05:30 PM, Dec 14, 2023 

Hi! I would like to request a refund from my Police Clearance 7/11 payment . I make an appointment today. Unfortunately, I was told the office is closed today and I should gonto another office and get a new schedule. It's purpose was to get a my driver's license for my work..

Payment Instructions

Biller Name
MYEGPH

Reference No
3QP5MU5BYT

Customer Name
EDWARD SAYSON DELFIN

Product Description
3020

Transaction Amount
PHP 150.00

Bank Fee
PHP 0.00

Convenience Fee
PHP 30.00

Total Amount
PHP 180.00

Expiry Date
16-12-2023 11:59:59 PM

Officer 01:37 PM, Dec 15, 2023 

December 15, 2023

Dear edward,

Thank you for your request dated Dec 14, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Refund my Police Clearance.

We received your request on Dec 14, 2023 and will respond on or before Jan 04, 2024 05:30:33 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFBOUC05NzM0MDIxMjQzNTIM, for request with ticket number #PNP-973402124352.

Thank you.

Respectfully,

PNP Receiving Officer
FOI Officer


December 16, 2023

Dear edward delfin,

Greetings!

Thank you for your request dated Dec 14, 2023 05:30:33 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Refund my Police Clearance.

Response to your request

While our aim is to provide information whenever possible, in this instance you have requested a refund for your police clearance application which does not consider as an information or data, hence we cannot cater your request. However, you may wish to contact or personally visit the police station where you applied for your police clearance and inform them that you were not able to get your clearance in your scheduled date of appointment.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to PRO3 FOI Receiving Officer at pro3.rpcrd.pnp@gmail.com. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Further, may we request to fill up the FOI Client/Customer Survey with the link provided to better improve our services regarding FOI: https://docs.google.com/forms/d/e/1FAIpQLSc0_DD1bx1ZnWey-d_CQr6a7yZsawf1-Up6tnM0ObkPcMTEHQ/viewform

Thank you.

Respectfully,
PRO 3 Philippine National Police
FOI Officer

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