Requested from PNP by C. Ng at 04:01 PM on
May 05, 2023.
Purpose: REFUND MY POLICE CLEARANCE
Date of Coverage: 05/05/2023 - 05/05/2023
Tracking no: #PNP-989033586670
Ng 04:01 PM, May 05, 2023
Hi! I would like to request a refund from my Gcash. I didn't saw and clicked the first time Job seeker option that supposed to be free for first time job seekers. It's ok if the request is also cancelled.
Here are the details for that:
Here is the complete transaction details
Payment Channel
GCASH MYEG Government
Order Number
390105052023025080
Date & Time
2023-05-05 10:59:05
Transaction ID
5723413
Reference Number
4BYT8HM1NB
Transaction Amount
PHP 150.00
Bank Fee
PHP 0.00
Convenience Fee
PHP 30.00
Total Amount
PHP 180.00
Philippine National Police 06:10 PM, May 08, 2023
May 8, 2023
Dear Carlo Angelo,
Thank you for your request dated May 05, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for REFUND MY POLICE CLEARANCE.
We received your request on May 05, 2023 and will respond on or before May 26, 2023 04:01:21 PM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://zcwdv520190208-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFBOUC05ODkwMzM1ODY2NzAM, for request with ticket number #PNP-989033586670.
Thank you.
Respectfully,
ITMS Receiving Officer Philippine National Police
FOI Officer
Ng 06:25 PM, May 08, 2023
Can I still get my refund request despite that I already claimed my paid Police clearance this May 8, 2023?. I still haven't used my first time job seeker free Police Clearance.
Philippine National Police 02:07 PM, May 10, 2023
May 10, 2023
Dear Carlo Angelo Ng,
Greetings!
Thank you for your request dated May 05, 2023 04:01:21 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for REFUND MY POLICE CLEARANCE PAYMENT.
Response to Request
This pertains to your to your request for refund on the payment for the National Police Clearance (NPC). We regret to inform you that your request cannot be granted, for we only process the refund for the following circumstances: double payment, system error; or any reasons on the part of the National Police Clearance System.
If the request for refund is due to personal reasons like change of mind, unclaimed clearance because of prior commitments, no longer needed, and any other reasons/causes on the part of the NPC applicant, the request will not be considered.
May we request to fill up the FOI Client/Customer Survey with the link provided to better improve our services regarding FOI https://docs.google.com/forms/d/e/1FAIpQLSc0_DD1bx1ZnWey-d_CQr6a7yZsawf1-Up6tnM0ObkPcMTEHQ/viewform.
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to foi.didm@pnp.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
Directorate for Investigation and Detective Management Philippine National Police
FOI Receiving Officer
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