Philippine National Police

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  • REQUEST SUBMITTED

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    Date: 2023-07-20 20:09:53.406883

  • PROCESSING REQUEST

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    Date: 2023-07-21 12:37:51.031235

  • REQUEST SUCCESSFUL

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    Date: 2023-07-26 08:45:52.739630

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Cancel my Police Clearance Appointment and Get My Refund

Requested from PNP by V. Villaver at 08:09 PM on Jul 20, 2023.
Purpose: Cancel my appointment and get my refund
Date of Coverage: 07/20/2023 - 07/20/2023
Tracking no: #PNP-114832290861

Villaver 08:09 PM, Jul 20, 2023 

I would like to cancel my appointment for police clearance in Baybay City Police Station at July 28, 2023 at 8:00 AM to 12:00 AM. I already paid 180 thru gcash and my transaction reference number is 20230720JM7XBUW2UH . I would like to get my money back and receive it in my gcash number 09707757338

Philippine National Police 12:37 PM, Jul 21, 2023 

July 21, 2023

Dear Veijalah Lea,

Thank you for your request dated Jul 20, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Cancel my Police Clearance Appointment and Get My Refund.

We received your request on Jul 20, 2023 and will respond on or before Aug 10, 2023 08:09:53 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFBOUC0xMTQ4MzIyOTA4NjEM, for request with ticket number #PNP-114832290861.

Thank you.

Respectfully,

ITMS Receiving Officer Philippine National Police
FOI Officer

Philippine National Police 08:45 AM, Jul 26, 2023 

July 26, 2023

Dear Veijalah Lea Villaver,

Greetings!

Thank you for your request dated Jul 20, 2023 08:09:53 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Cancel my Police Clearance Appointment and Get My Refund.

Response to Request

This pertains to your to your request for refund on the payment for the National Police Clearance (NPC). We regret to inform you that your request cannot be granted, for we only process the refund for the following circumstances: double payment, system error; or any reasons on the part of the National Police Clearance System.

If the request for refund is due to personal reasons like change of mind, unclaimed clearance because of prior commitments, no longer needed, and any other reasons/causes on the part of the NPC applicant, the request will not be considered.

May we request to fill up the FOI Client/Customer Survey with the link provided to better improve our services regarding FOI https://docs.google.com/forms/d/e/1FAIpQLSc0_DD1bx1ZnWey-d_CQr6a7yZsawf1-Up6tnM0ObkPcMTEHQ/viewform.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to foi.didm@pnp.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Directorate for Investigation and Detective Management Philippine National Police
FOI Receiving Officer

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