Requested from PNP by A. Retialo at 06:14 PM on
Mar 29, 2023.
Purpose: REFUND GCASH PAYMENT
Date of Coverage: 03/29/2023 - 03/29/2023
Tracking no: #PNP-152487949018
Retialo 06:14 PM, Mar 29, 2023
Hi! I would like to request a refund from my Gcash. I input a wrong birth date on my uncle's police clearance profile, And I can't change it anymore because I already paid for that transaction. Hoping for your response. Thank you.
Retialo 06:18 PM, Mar 29, 2023
HERE ARE THE OTHER DETAILS FOR THAT
Payment Channel
GCASH MYEG Government
Order Number
390103292023424771
Date & Time
29 Mar 2023 09:12 am
Transaction ID
5250562
Reference Number
4BYT8E SP3T
Transaction Amount
PHP 150.00
Bank Fee
PHP 0.00
Convenience Fee
PHP 30.00
Total Amount
PHP 180.00
Philippine National Police 10:52 PM, Mar 29, 2023
March 29, 2023
Dear Ayessa Erika,
Thank you for your request dated Mar 29, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for REFUND MY POLICE CLEARANCE PAYMENT.
We received your request on Mar 29, 2023 and will respond on or before Apr 19, 2023 06:14:00 PM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://pcoomaster08232018140000-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFBOUC0xNTI0ODc5NDkwMTgM, for request with ticket number #PNP-152487949018.
Thank you.
Respectfully,
ITMS Receiving Officer Philippine National Police
FOI Officer
Philippine National Police 02:55 PM, Apr 03, 2023
April 3, 2023
Dear Ayessa Erika Retialo,
Greetings!
Thank you for your request dated Mar 29, 2023 06:14:00 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for REFUND MY POLICE CLEARANCE PAYMENT.
Response to Request
This pertains to your to your request for refund on the payment for the National Police Clearance (NPC). We regret to inform you that your request cannot be granted, for we only process the refund for the following circumstances: double payment, system error; or any reasons on the part of the National Police Clearance System.
If the request for refund is due to personal reasons like change of mind, unclaimed clearance because of prior commitments, no longer needed, and any other reasons/causes on the part of the NPC applicant, the request will not be considered.
May we request to fill up the FOI Client/Customer Survey with the link provided to better improve our services regarding FOI https://docs.google.com/forms/d/e/1FAIpQLSc0_DD1bx1ZnWey-d_CQr6a7yZsawf1-Up6tnM0ObkPcMTEHQ/viewform.
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to foi.didm@pnp.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
Directorate for Investigation and Detective Management Philippine National Police
FOI Receiving Officer
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