Philippine National Police

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  • REQUEST SUBMITTED

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    Date: 2023-06-30 20:08:35.233805

  • PROCESSING REQUEST

    Your request is already in review

    Date: 2023-07-03 07:59:51.544700

  • REQUEST SUCCESSFUL

    Your request was successful

    Date: 2023-07-06 10:43:39.178957

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Refund my POLICE CLEARANCE

Requested from PNP by E. Baring at 08:08 PM on Jun 30, 2023.
Purpose: I don't need the police clearance anymore, I'd like a refund.
Date of Coverage: 06/30/2023 - 06/30/2023
Tracking no: #PNP-162128145076

Baring 08:08 PM, Jun 30, 2023 

Hello I would like to request a refund for my police clearance that I paid on Gcash. I don't need it anymore. 

my gcash # 09467665746

Here is the transaction:

MYEG PH PAYMENT GATEWAY
Payment Result
Your transaction is success. Details are as follows :

Reference Number
4BYT8MVEY3
Name
EDWIN GABRIEL SEANMARK ACHA BARING
Email
seanmarkbaring7@gmail.com
Date & Time
30 Jun 2023 05:03 pm
Order Number
390106302023084091
Transaction ID
6606935
Transaction Amount
PHP 150.00
Product Description
3020
Bank Fee
PHP  0.00
Convenience Fee
PHP  30.00
Total Amount Due
PHP  180.00

Philippine National Police 07:59 AM, Jul 03, 2023 

July 3, 2023

Dear EDWIN Gabriel Seanmark,

Thank you for your request dated Jun 30, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Refund my POLICE CLEARANCE.

We received your request on Jun 30, 2023 and will respond on or before Jul 21, 2023 08:08:35 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at http://efoi-ph.uc.r.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFBOUC0xNjIxMjgxNDUwNzYM, for request with ticket number #PNP-162128145076.

Thank you.

Respectfully,

ITMS Receiving Officer Philippine National Police
FOI Officer

Philippine National Police 10:43 AM, Jul 06, 2023 

July 6, 2023

Dear EDWIN Gabriel Seanmark Baring,

Greetings!

Thank you for your request dated Jun 30, 2023 08:08:35 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Refund my POLICE CLEARANCE.

Response to Request

This pertains to your to your request for refund on the payment for the National Police Clearance (NPC). We regret to inform you that your request cannot be granted, for we only process the refund for the following circumstances: double payment, system error; or any reasons on the part of the National Police Clearance System.

If the request for refund is due to personal reasons like change of mind, unclaimed clearance because of prior commitments, no longer needed, and any other reasons/causes on the part of the NPC applicant, the request will not be considered.

May we request to fill up the FOI Client/Customer Survey with the link provided to better improve our services regarding FOI https://docs.google.com/forms/d/e/1FAIpQLSc0_DD1bx1ZnWey-d_CQr6a7yZsawf1-Up6tnM0ObkPcMTEHQ/viewform.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to foi.didm@pnp.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Directorate for Investigation and Detective Management Philippine National Police
FOI Receiving Officer

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