Philippine National Police

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    Date: 2024-01-06 20:22:46.363552

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    Date: 2024-01-08 09:13:51.911586

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    Date: 2024-01-12 10:05:20.245553

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Request for Refund (Double Payment) - Police Clearance

Requested from PNP by J. Garin at 08:22 PM on Jan 06, 2024.
Purpose: Refund request for my double payment in Police Clearance online
Date of Coverage: 01/01/2024 - 01/06/2024
Tracking no: #PNP-280860764220

Garin 08:22 PM, Jan 06, 2024 

To Whom It May Concern:

Sir / Ma'am,

Good evening. I am formally requesting for a refund of my double payment during my online booking / process of my Police Clearance today Jan 6, 2023:

1st Payment: online BPI eGov Ref#: dae63171-c143-41bc-9 167.00 (during the payment the system / website says something error, therefore I proceed to make another payment)

2nd Payment: online BPI eGov Ref#: ec8cbbe8-7b1a-4340-9  = Php167.00

Just now, I called the BPI hotline, and the CS Staff says that it was successfully processed, and she cannot revert / refund it. 

James 09955992262

Officer 09:13 AM, Jan 08, 2024 

January 8, 2024

Dear James,

Thank you for your request dated Jan 06, 2024 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Request for Refund (Double Payment) - Police Clearance.

We received your request on Jan 06, 2024 and will respond on or before Jan 26, 2024 08:22:46 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFBOUC0yODA4NjA3NjQyMjAM, for request with ticket number #PNP-280860764220.

Thank you.

Respectfully,

PNP Receiving Officer
FOI Officer

Philippine National Police 10:05 AM, Jan 12, 2024 

January 12, 2024

Dear James Garin,

Greetings!

Thank you for your request dated Jan 06, 2024 08:22:46 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for a Request for Refund (Double Payment) - Police Clearance.

Response to Request

we are sorry that we cannot provide the data that you asked for, but I would suggest going to the nearest police station in your area to report such a problem with the online booking of police clearance.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to foi.pro7@pnp.gov.ph. Your review request should explain why you are dissatisfied with this response and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

PRO 7 Philippine National Police
FOI Receiving Officer

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