Philippine National Police

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    Date: 2023-11-30 17:38:20.508878

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    Date: 2023-12-01 10:39:08.838379

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    Date: 2023-12-05 08:06:00.303317

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Police Clearance double payment

Requested from PNP by L. Carloman at 05:38 PM on Nov 30, 2023.
Purpose: Pre Employment
Date of Coverage: 11/28/2023 - 11/30/2023
Tracking no: #PNP-345498880603

Carloman 05:38 PM, Nov 30, 2023 

To Whom It May Concern:

Sir / Ma'am,

Good afternoon. I am formally requesting for a refund of my double payment during my online booking / process of my Police Clearance yesterday Nov 29,2023:

1st Payment: online BPI eGov Ref# :8b1176a4-dd19-4ff9-b Php 167.00 (during the payment the system / website says something error, therefore I proceed to Gcash Payment)

2nd Payment: Gcash IPAY MYEG Ref# 4BYT93K37P= Php180.00

Just now, I called the BPI hotline, and the CS Staff says that it was successfully processed, and she cannot revert / refund it.

Kiem 09758268964

Officer 10:39 AM, Dec 01, 2023 

December 1, 2023

Dear Lareverz Kiem,

Thank you for your request dated Nov 30, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Police Clearance double payment.

We received your request on Nov 30, 2023 and will respond on or before Dec 21, 2023 05:38:20 PM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFBOUC0zNDU0OTg4ODA2MDMM, for request with ticket number #PNP-345498880603.

Thank you.

Respectfully,

PNP Receiving Officer
FOI Officer


December 5, 2023

Dear Lareverz Kiem Carloman,

Greetings!

Thank you for your request dated Nov 30, 2023 05:38:20 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your request

You asked for Police Clearance double payment.

Response to your request

While our aim is to provide information whenever possible, in this instance this Office does not have [some of]* the information you have requested. Please go to the nearest police station to ask assistance of your problem. However, you may wish to contact foi.pro7@pnp.gov.ph , or resubmit your request addressed to the correct agency on the eFOI portal at foi.pro7@pnp.gov.ph.

For further assistance you may review the FAQ section of the eFOI site: https://www.foi.gov.ph/help.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to foi.pro7@pnp.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Further, may we request to fill up the FOI Client/Customer Survey with the link provided to better improve our services regarding FOI: https://docs.google.com/forms/d/e/1FAIpQLSc0_DD1bx1ZnWey-d_CQr6a7yZsawf1-Up6tnM0ObkPcMTEHQ/viewform.

Thank you.

Respectfully,
PRO 7 Philippine National Police
FOI Officer

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