Philippine Statistics Authority

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    Date: 2022-09-22 15:13:41.626845

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Latest demand of BPO offices in the Philippines

Requested from PSA by M. Tupas at 03:13 PM on Sep 22, 2022.
Purpose: Research writing and feasibility study of IT BPO
Date of Coverage: 01/01/2022 - 09/21/2022
Tracking no: #PSA-514673145969

Tupas 03:13 PM, Sep 22, 2022 

Good day!

I would like to request a data regarding:

1. Latest demand of IT-BPO in the Philippines

2. What is the total revenue of BPO in the Philippines?

3.What is the  latest number of  BPO offices still needed in the Philippines?

4. What is the latest number of people applying in BPO within Metro Manila?

5.What is the latest number of BPO offices needed in San Jose del Monte, Bulacan?

Thank you in advance for you help. More power to your good office.

Nisperos 06:50 PM, Nov 15, 2022 

November 15, 2022

Dear Mary Joy Tupas,

Greetings!

Thank you for your request dated Sep 22, 2022 03:13:41 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

You asked for Latest demand of BPO offices in the Philippines.

Your FOI request is approved.

Our apologies for the delayed response.

Please be informed that our data on BPOs are limited to our published data as follows:

1) Integrated Survey on Labor and Employment (ISLE): https://psa.gov.ph/isle/statistical-tables/2019-2020/Employment

Table 1 - Total Number of Persons Engaged in Establishments with 20 or More Workers by Type of Workers and Major Industry Group, Philippines:  June 2020: https://psa.gov.ph/sites/default/files/Table%201_14.xlsx

2) 2018 Census of Philippine Business and Industry: Information and Communication Activities: https://psa.gov.ph/content/2018-census-philippine-business-and-industry-information-and-communication-activities-0 

Table A. Comparative Statistics for Information and Communication Establishments by Industry Group: Philippines, 2018 and 2012: https://psa.gov.ph/sites/default/files/attachments/itsd/specialrelease/1_Table-A.-Comparative-Statistics-for-Information-and-Communication-Establishments-by-Industry-Group_Philippines-2018-and-2012-CPBI_ONS1-ok.pdf 

Table 3. Summary Statistics for Information and Communication Establishments by Region: Philippines, 2018 CPBI: https://psa.gov.ph/sites/default/files/attachments/itsd/specialrelease/5_Table-3.-Summary-Statistics-for-Information-and-Communication-Establishments-by-Region_Philippines-2018-CPBI_ONS1-ok.pdf

Table 3A. Selected Statistics and Percent Share of Regions to Total for Information and Communication Establishments: https://psa.gov.ph/sites/default/files/attachments/itsd/specialrelease/6_Table-3A.-Selected-Statistics-and-Percent-Share-of-Regions-to-Total-for-Information-and-Communication-Establishments_Philippines-2018_ONS1-ok.pdf

Table 4. Selected Indicators for Information and Communication Establishments by Region: Philippines, 2018 CPBI: https://psa.gov.ph/sites/default/files/attachments/itsd/specialrelease/7_Table-4.-Selected-Indicators-for-Information-and-Communication-Establishments-by-Region_Philippines-2018-CPBI_ONS1-ok.pdf 

3) 2019 Annual Survey of Philippine Business and Industry (ASPBI) - Information Technology - Business Process Management (IT-BPM) Industries: Preliminary Results: https://psa.gov.ph/content/2019-annual-survey-philippine-business-and-industry-aspbi-information-technology-business 

Table 1 Summary Statistics for Information Technology - Business Process Management (IT-BPM) Establishments for All Employment: https://psa.gov.ph/sites/default/files/attachments/itsd/specialrelease/2019%20BPM%20Table1.xlsx 

Table 2 Selected Indicators for Information Technology - Business Process Management (IT-BPM) Establishments for All Employment: https://psa.gov.ph/sites/default/files/attachments/itsd/specialrelease/2019%20BPM%20Table%202.xlsx

Table 3 Number of Establishments and Revenue from Transactions Outside the Country for Information Technology - BPM: https://psa.gov.ph/sites/default/files/attachments/itsd/specialrelease/2019%20BPM%20Table%203_4.xlsx

4) MSMEs data
2019- https://1drv.ms/x/s!Ajr9bkYQz9OcjlwZmDaQ7qwrJFj_?e=tdjHja
2020- https://1drv.ms/x/s!Ajr9bkYQz9Ocjl1DKlqJFCDoi737?e=cTBuM3

5) Labstat Updates: 2015/2016 Industry Profile: Business Process Outsourcing: https://psa.gov.ph/sites/default/files/LABSTAT%20Updates%20%20Vol%2022%20No%2013%20on%20Industry%20Profile%20-%20BPO%202018_0.pdf

6) Publication on Journal on Philippine Statistics:

Figure 1 Number and Location of Call Centers in the Philippines: https://psa.gov.ph/sites/default/files/3rdQ2008.pdf

Figure 2 Total Employees in the Philippine IT-BPO Industry: 2009: https://psa.gov.ph/sites/default/files/3rdQ2008.pdf

Table 2 Total Employees in the Philippine IT-BPO Industry: 2009 : https://psa.gov.ph/sites/default/files/3rdQ2008.pdf

7) IT and Business Process Association Philippines: https://www.ibpap.org/

Thank you.

Respectfully,

Noel G. Perez
(Information Officer III)
Officer-in-Charge
Information Technology and Dissemination Service

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