Philippine Statistics Authority

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    Date: 2023-10-10 20:54:49.731980

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    Date: 2023-12-01 09:00:02.622351

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2018 data on establishments involved in BPO or call centers and related activities in the Philippine

Requested from PSA by Q. Kris at 08:54 PM on Oct 10, 2023.
Purpose: Undergraduate Thesis
Date of Coverage: 10/10/2023 - 10/10/2023
Tracking no: #PSA-871324593070

Kris 08:54 PM, Oct 10, 2023 

Hi!  I would like to request the 2018 data on establishments involved in BPO or call centers and related activities in the Philippines, specifically in NCR. Could you kindly provide a breakdown by city/province/municipality, specifying their classification as micro, small, medium, or large? Thank you!

The establishments of interest include those under the N822 classification.

Kris 08:57 PM, Oct 10, 2023 

For your convenience, I have attached photos as examples/references to guide you in this request. Your assistance is highly appreciated.

Nisperos 09:00 AM, Dec 01, 2023 

December 1, 2023

Dear Quintanar, Kris,

Greetings!

Thank you for your request dated Oct 10, 2023 08:54:49 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.


You asked for 2018 data on establishments involved in BPO or call centers and related activities in the Philippine.


Your FOI request is approved. Our apologies for the delayed response.
In reference to your data request, our data on this are limited to the following:

Latest LabStat Updates
https://psa.gov.ph/labstat-updates

2015/2016 Industry Profile: Business Process Outsourcing (First of a series)
https://psa.gov.ph/system/files/lsredsd/LABSTAT%2520Updates%2520%2520Vol%252022%2520No%252013%2520on%2520Industry%2520Profile%2520-%2520BPO%25202018_0.pdf

ASPBI Index
https://psa.gov.ph/statistics/survey/business-and-industry/index

2021 Annual Survey of Philippine Business and Industry (ASPBI) - Administrative and Support Service Activities Section: Final Results
https://psa.gov.ph/content/2021-annual-survey-philippine-business-and-industry-aspbi-administrative-and-support

2019 Annual Survey of Philippine Business and Industry (ASPBI) - Administrative and Support Service Activities Sector: Preliminary Results
https://psa.gov.ph/content/2019-annual-survey-philippine-business-and-industry-aspbi-administrative-and-support

CPBI Index
https://psa.gov.ph/statistics/census/business-and-industry/index

2018 Census of Philippine Business and Industry: Administrative and Support Service Activities: https://psa.gov.ph/content/2018-census-philippine-business-and-industry-administrative-and-support-service-activities

More than 1.08 million Establishments Operated in 2021 which Generated Total Employment of 8.57 million (2021 Updating of the List of Establishments Preliminary Results)
https://psa.gov.ph/content/more-108-million-establishments-operated-2021-which-generated-total-employment-857-million

You may also refer to our regional data through this link - 
https://docs.google.com/spreadsheets/d/1YJEZqBIeoW3N38eg3MlHkNX_tc3IXcrm/edit?usp=sharing&ouid=105740966474332267520&rtpof=true&sd=true

Philippine Statistical Yearbook
https://psa.gov.ph/philippine-statistical-yearbook

2022 Philippine Statistical Yearbook (PSY)
https://psa.gov.ph/system/files/psy/%28ons-cleared%29_psy2022_manuscript_June29_ONSF%20%281%29-signed.pdf

Chapter 6: Industry
https://psa.gov.ph/system/files/psy/6_2022.xlsx

Note: You may look for Call centers and other related activities

You may also refer to this link https://psa.gov.ph/classification/psic/search-results?search_query=822 for 2019 Updates to the 2009 Philippine Standard Industrial Classification.

And to this link https://psa.gov.ph/classification/psoc/unit using Code 4222 for 2012 Philippine Standard Occupational Classification (PSOC).

We would love to hear your Feedback so we can improve our services.  Kindly fill out the PSA Customer feedback form from this link: https://tinyurl.com/OnlineCSSForm.

Thank you.

Respectfully,

Rene C. Mendoza
(Assistant National Statistician)
Officer-in-Charge
Information Technology and Dissemination Service

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