Philippine Statistics Authority

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    Date: 2023-04-10 18:08:51.566024

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    Date: 2023-05-03 00:00:13.291087

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Call Center Accession, Separation, and Labor Turnover Rate

Requested from PSA by F. Papio at 06:08 PM on Apr 10, 2023.
Purpose: Thesis and Dissertation
Date of Coverage: 01/01/2021 - 12/31/2022
Tracking no: #PSA-937482016899

Papio 06:08 PM, Apr 10, 2023 

Hello, I would like to ask for :
1. Recent statistics showing the labor turnover rate in the Batangas City for years 2021-2022. 
2. Number of call center agents working in Batangas City

The data will be incorporated in the discussion of our ongoing thesis writing.

Nisperos 12:00 AM, May 03, 2023 

May 2, 2023

Dear Francis Papio,

Greetings!

Thank you for your request dated Apr 10, 2023 06:08:51 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

You asked for Call Center Accession, Separation, and Labor Turnover Rate.

Your FOI request is approved. 

In reference to your data request, our data on this are limited to the following:

1) Turn over rate

Labor Turnover Survey: https://psa.gov.ph/labor-turnover-survey

2021 Q1 - Statistical Tables: https://psa.gov.ph/labor-turnover-survey/statistical-tables/2021%20Q1

Table 1 -  Labor Turnover Rates in Agricultural and Non-Agricultural Establishments by Major Industry, NCR: 1st Quarter 2021: https://psa.gov.ph/sites/default/files/LTS2021_Q1_tab1_0.xlsx

2) Number of call center agents

a) Labor Force Survey
https://psa.gov.ph/statistics/survey/labor-and-employment/labor-force-survey/table
https://psa.gov.ph/statistics/survey/labor-and-employment/labor-force-survey
https://openstat.psa.gov.ph/Database/Labor-and-Employment

Integrated Survey of Households 
https://psa.gov.ph/content/integrated-survey-households-ish-bulletin

b) establishment-based data

Annual Survey on Philippine Business and Industry: https://psa.gov.ph/statistics/survey/business-and-industry/index

2020 Annual Survey of Philippine Business and Industry (ASPBI) - Administrative and Support Service Activities Sector: Preliminary Results: https://psa.gov.ph/sites/default/files/attachments/itsd/specialrelease/3%20%28ons-cleared%29-N-2020%20ASPBI%20Prelim%20SR%20Attachment%201%20%28Tables%29-110522.xlsx

MSMEs
https://psa.gov.ph/content/more-108-million-establishments-operated-2021-which-generated-total-employment-857-million
https://1drv.ms/x/s!Ajr9bkYQz9Ocjxs55IwTLgH3Efp8?e=q2Q84y

For the explanatory notes, kindly check this link:
https://drive.google.com/file/d/1VLEYxCpW4RrB2wBX1CZ69KwyX0ZmzoVH/view?usp=sharing

We would love to hear your Feedback so we can improve our services.  Kindly fill out the PSA Customer feedback form from this link: https://tinyurl.com/OnlineCSSForm.

Thank you.

Respectfully,

Noel G. Perez
(Information Technology Officer III)
Officer-in-Charge
Information Technology and Dissemination Service

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