Philippine Statistics Authority

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    Date: 2023-02-22 23:56:54.045337

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    Date: 2023-02-28 16:02:43.146365

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BPO in Iloilo City

Requested from PSA by F. Carampatana at 11:56 PM on Feb 22, 2023.
Purpose: Research
Date of Coverage: 02/22/2023 - 02/22/2023
Tracking no: #PSA-058890604172

Carampatana 11:56 PM, Feb 22, 2023 

Hi! We are conducting research on CSRs in Iloilo City. With this, we would like to request the following data:

(1) the total number of BPO companies in Iloilo City, 
(2) the total number of Customer Service Representatives in Iloilo City, 
(3) the total number of male Customer Service Representatives in each BPO company in Iloilo City, 
(4) and the total number of female Customer Service Representatives in each BPO company in Iloilo City

Thank you!

Nisperos 04:02 PM, Feb 28, 2023 

February 28, 2023

Dear Francesca Carampatana,

Greetings!

Thank you for your request dated Feb 22, 2023 11:56:54 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

You asked for BPO in Iloilo City.

Your FOI request is approved. 

In reference to your data request, please be informed that our data on this are limited to our available and published data as follows:

a) Latest LabStat Updates
https://psa.gov.ph/labstat-updates?page=2

b) 2015/2016 Industry Profile: Business Process Outsourcing (First of a series)
https://psa.gov.ph/sites/default/files/LABSTAT%20Updates%20%20Vol%2022%20No%2013%20on%20I
ndustry%20Profile%20-%20BPO%202018_0.pdf

c) Women in Business Process Outsourcing Industries
https://psa.gov.ph/content/women-business-process-outsourcing-industries

Table 1 Number of Establishments, Total Employment by Sex and Selected Indicators for BPO Industries
- Philippines, 2005.pdf
https://psa.gov.ph/sites/default/files/attachments/aodao/article/Table%201%20Number%20of%20Esta
blishments%2C%20Total%20Employment%20by%20Sex%20and%20Selected%20Indicators%20for%20B
PO%20Industries%20-%20Philippines%2C%202005.pdf

d) Gender Factsheet - Women In Business Process Outsourcing Industries - March 2009 - No.09-02.pdf
https://psa.gov.ph/sites/default/files/attachments/aodao/article/Gender%20Factsheet%20-
%20Women%20In%20Business%20Process%20Outsourcing%20Industries%20-%20March%202009%20-
%20No.09-02.pdf

e) establishment-based data

Census of Philippine Business and Industry (CPBI)
https://psa.gov.ph/content/census-philippine-business-and-industry-cpbi

2012 CPBI - Business Process Outsourcing (BPO) Activities : Final Results
https://psa.gov.ph/content/2012-cpbi-business-process-outsourcing-bpo-activities-final-results

Annual Survey of Philippine Business and Industry (ASPBI)
https://psa.gov.ph/content/annual-survey-philippine-business-and-industry-aspbi

2017 ASPBI - Administrative and Support Service Activities (Volumn XIV)
https://psa.gov.ph/sites/default/files/N_2017%20ASPBI%20Publication_signed.pdf

You may look for Call centers and other related activities.

We would love to hear your Feedback so we can improve our services.  Kindly fill out the PSA Customer feedback form from this link: https://tinyurl.com/OnlineCSSForm.

Thank you.

Respectfully,

Noel G. Perez
(Information Technology Officer III)
Officer-in-Charge
Information Technology and Dissemination Service

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