Philippine Statistics Authority

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    Date: 2023-11-25 17:48:19.617160

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Total Population of Call Center Agents in IT-Park

Requested from PSA by A. Claris at 05:48 PM on Nov 25, 2023.
Purpose: Research purposes
Date of Coverage: 02/01/2019 - 11/25/2023
Tracking no: #PSA-117994344342

Claris 05:48 PM, Nov 25, 2023 

Hi, I would like to request for information regarding:

1. The total Population of call center agents in Cebu IT Park from February 2019-present. 

2. The number of CSR 2 months before the pandemic to the present.

Nisperos 02:46 PM, Jan 16, 2024 

January 16, 2024

Dear Amancio Claris,

Greetings!

Thank you for your request dated Nov 25, 2023 05:48:19 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

You asked for Total Population of Call Center Agents in IT-Park.

Your FOI request is approved. 

Our apologies for the delayed response. 

In reference to your data request, our data on this are limited to the following: 

Latest LabStat Updates: https://psa.gov.ph/labstat-updates

2015/2016 Industry Profile: Business Process Outsourcing (First of a series): https://psa.gov.ph/system/files/lsredsd/LABSTAT%2520Updates%2520%2520Vol%252022%2520No%252013%2520on%2520Industry%2520Profile%2520-%2520BPO%25202018_0.pdf

ASPBI Index: https://psa.gov.ph/statistics/survey/business-and-industry/index

2021 Annual Survey of Philippine Business and Industry (ASPBI) - Administrative and Support Service Activities Section: Final Results: https://psa.gov.ph/content/2021-annual-survey-philippine-business-and-industry-aspbi-administrative-and-support

CPBI Index: https://psa.gov.ph/statistics/census/business-and-industry/index

2018 Census of Philippine Business and Industry: Administrative and Support Service Activities: https://psa.gov.ph/content/2018-census-philippine-business-and-industry-administrative-and-support-service-activities

More than 1.08 million Establishments Operated in 2021 which Generated Total Employment of 8.57 million (2021 Updating of the List of Establishments Preliminary Results)
https://psa.gov.ph/content/more-108-million-establishments-operated-2021-which-generated-total-employment-857-million

You may also refer to our regional data through this link - 
https://docs.google.com/spreadsheets/d/1YJEZqBIeoW3N38eg3MlHkNX_tc3IXcrm/edit?usp=sharing&ouid=105740966474332267520&rtpof=true&sd=true

2022 Philippine Statistical Yearbook: https://psa.gov.ph/philippine-statistical-yearbook
2022 Philippine Statistical Yearbook (PSY) Chapter 6: Industry: https://psa.gov.ph/system/files/psy/6_2022.xlsx

Note: You may look for Call centers and other related activities

You may also refer to this link https://psa.gov.ph/classification/psic/search-results?search_query=822 for 2019 Updates to the 2009 Philippine Standard Industrial Classification.

And to this link https://psa.gov.ph/classification/psoc/unit using Code 4222 for 2012 Philippine Standard Occupational Classification (PSOC).

We would love to hear your Feedback so we can improve our services.  Kindly fill out the PSA Customer feedback form from this link: https://tinyurl.com/OnlineCSSForm.

Thank you.

Respectfully,

Rene C. Mendoza
(Assistant National Statistician)
Officer-in-Charge
Information Technology and Dissemination Service

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