Requested from SEC by A. De asis at 11:24 PM on
Mar 07, 2023.
Purpose: Investigate
Date of Coverage: 03/04/2023 - 03/07/2023
Tracking no: #SEC-405265178127
De asis 11:24 PM, Mar 07, 2023
I was 1 day delay with the payment for my loan at Microloan which is the loan term is only 7days with high interest and now they are accessing my contacts and calling them which is very shameful, and they threatening me thru text that they will kill me and they will post my picture in all social media account. I was trying to reach them thru their online agent but their chat support is not working. I hope this app will be banned for harassing their borrower and not following the data privacy act.
Gonzales 08:29 AM, Mar 08, 2023
March 8, 2023
Dear Axyl,
Thank you for your request dated Mar 07, 2023 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for OLA Harassment.
We received your request on Mar 07, 2023 and will respond on or before Mar 28, 2023 11:24:51 PM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://zcwd20190208-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy00MDUyNjUxNzgxMjcM, for request with ticket number #SEC-405265178127.
Thank you.
Respectfully,
Isma Gonzales
FOI Officer
Ermitaño 03:58 PM, Mar 24, 2023
March 24, 2023
Dear Axyl De asis,
Greetings!
Thank you for your request dated Mar 07, 2023 11:24:51 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for OLA Harassment.
Response to Request
To find out more about the specifics of your complaint, you may file a formal complaint with us by following the instructions below:
1. To File a Formal Complaint Against a Lending or Financing Company
Kindly follow this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/.
Please read and follow the instructions carefully to avoid the outright dismissal of your complaint.
In sending the complaint form to flcd_complaints@sec.gov.ph via e-mail, kindly use the following format in the subject head of the e-mail: COMPLETE NAME _RESPONDENT COMPANY _ SUBJECT OF COMPLAINT (ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION).
2. To verify Lending Companies, Financing Companies and Online Lending Platforms
For a list of registered lending and financing companies, follow these links:
a. Registered Lending Companies
https://www.sec.gov.ph/lending-companies-and-financing-companies-2/list-of-lending-companies-2/
b. Registered Financing Companies
http://www.sec.gov.ph/lending-companies-and-financing-companies/list-of-financing-companies/
For a list of recorded online lending platforms of lending and financing companies, please refer to this link:
https://www.sec.gov.ph/lending-companies-and-financing-companies-2/list-of-recorded-online-lending-platforms/
3. For more information on Lending and Financing Companies
For more information, refer to this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/
As to your issues on data privacy violation or violations of R.A. 10173, or the Data Privacy Act of 2012, please contact:
Atty. Michael R. Santos
Chief, Complaints and Investigation Division
National Privacy Commission
Address: 5th Floor Delegation Building, PICC Complex, Roxas Boulevard
E-mail: complaints@privacy.gov.ph; hearings@privacy.gov.ph
Landline: 02-8-2342228 loc 114 or 115
Mobile Number: 0905-5061478 (Globe); 0970-8180555 (Smart)
Thank you for your time and effort in assisting the Commission in our mandate to regulate and supervise lending and financing companies.
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to the Commission Secretary at comsec@sec.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
Asst. Director Nolivienne Ermitaño
FOI Receiving Officer
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