Securities and Exchange Commission

Infante 11:35 PM, Oct 04, 2021

October 4, 2021

Dear Melvin BUSTOBA,

Greetings!

Thank you for your request dated Oct 04, 2021 07:35:06 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

We note that you only attached a piece paper,  which is not a valid ID or proof of your identity.  As you may be aware, Filipino citizens can make an FOI Request. As a matter of policy, however, requestors are required to present proof of identification.   

The government agencies also need to verify the identity of requesting parties to avoid requests from fictitious persons.  Thus, in order for us to work further on this request and/or your future requests (if any), kindly provide your proof of identification.  Otherwise, we may be constrained to deny such requests.  

To avoid DENIAL of your succeeding request(s) for information, please visit the following links containing the procedures for the proper filing of FOI requests:

1. https://www.foi.gov.ph/help;
2. https://op-proper.gov.ph/wp-content/uploads/2016/11/Peoples-FOI-Manual-OP.pdf (please see Section 6.6 on pages 9-10 re: identification and proof of authority).

Meanwhile, instead of denying your request for lack of valid ID, we provide you with the following information on how to obtain copies of company registration documents and reports submitted to the SEC:  To request for copies of documents filed with the SEC, you may call the hotline number (02) 8727-8888 or visit https://secexpress.ph/application-form.  All documents requested through this system will be delivered within five to seven days from confirmation of payment. The list of fees may be found at https://secexpress.ph/service-fees.

Kindly be guided also by the following publicly-available information in case you inquiry covers a potential violation of the SEC Memorandum Circular No. 18, series of 2019:
 
1. To File a Formal Complaint Against a Lending or Financing Company
Download and fill out the Complaint Form completely and accurately: https://www.sec.gov.ph/wp-content/uploads/2021/04/2021FORM_Updated-Complaint-Form.docx

2. Provide the necessary attachments, namely:
a. relevant documents and evidence that will support your claim/s or allegation/s ( e.g. screenshots of text messages and conversations with the financing/lending company);
b. loan agreement (if any);
c. valid government-issued ID; and
d. evidence/proof that you have exhausted all remedies against the company concerned before filing your complaint with the SEC, if any.

3. Indicate the following personal information of the complainant in the complaint form:
a. personal e-mail address;
b. personal contact number/s; and
c. address (in the Philippines) where you may be furnished a copy of letter/s and order from the Commission.

4. Use the below format in the subject head of e-mail in sending the complaint form to cgfd_md@sec.gov.ph:
COMPLETE  NAME_RESPONDENT COMPANY _SUBJECT OF COMPLAINT
(ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION)
 
5. One complaint form will be submitted per respondent company 
 
For more information, kindly visit this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/.

Other inquiries and concerns may be addressed to the department/office concerned (see SEC Contact Center info at https://www.sec.gov.ph/notices/sec-contact-emails-to-send-their-queries-requests-for-clarification-and-other-concerns/).

Thank you.

Respectfully,

Violeta Infante
FOI Receiving Officer