Requested from SEC by M. Matudan at 07:12 PM on
Jul 13, 2022.
Purpose: To stop sending harrasment and offensive messages and life threatens from Halika Cash and other apps
Date of Coverage: 06/29/2022 - 07/13/2022
Tracking no: #SEC-538731108718
Matudan 07:12 PM, Jul 13, 2022
Good day!
Ma'am/Sir, Nag email po ako para humingi ng tulong sa inyo. Masyado na po kasing harrasment yung ginagawa sa amin. Hindi po sila tumitigil. Pinalagpas ko nung una, pero ngayong nadelayed lang yung bayad ko grabe na sila makapag harrass. Pati sa Facebook kinokontak kami. Dinadamay din ibang tao, inispread yung harrasment gumagawa ng Group Chats. Inaadd mga friends ko sa facebook. Pati kapatid ko nadadamay dahil pangalan nya yung nakalagay pero picture ko po yung nakaattached. Sa sobrang takot ko po sa mga threats nila inalis ko po simcard ko dahil di sla tumitigil kakatext at tawag
Gonzales 08:13 AM, Jul 14, 2022
July 14, 2022
Dear Melanie,
Thank you for your request dated Jul 13, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Unfair Collection Debt Harrasment and Threats- Halika Cash, Zora Cash, Zada cash, and other apps.
We received your request on Jul 13, 2022 and will respond on or before Aug 03, 2022 07:12:27 PM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://foimc1s2019-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy01Mzg3MzExMDg3MTgM, for request with ticket number #SEC-538731108718.
Thank you.
Respectfully,
Isma Gonzales
FOI Officer
Gumtang- Remalante 05:36 PM, Jul 19, 2022
July 19, 2022
Dear Melanie Matudan,
Greetings!
Thank you for your request dated Jul 13, 2022 07:12:27 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for Unfair Collection Debt Harrasment and Threats- Halika Cash, Zora Cash, Zada cash, and other apps.
Response to Request
To know more about the specific issues you have raised on the companies you mentioned in your request, you may file a formal complaint with us by following the instructions below:
1. To File a Formal Complaint Against a Lending or Financing Company
Download and fill out the Complaint Form completely and accurately: https://www.sec.gov.ph/wp-content/uploads/2021/04/2021FORM_Updated-Complaint-Form.docx
2. Provide the necessary attachments, namely:
a. relevant documents and evidence that will support your claim/s or allegation/s ( e.g. screenshots of text messages and conversations with the financing/lending company);
b. loan agreement (if any);
c. valid government-issued ID; and
d. evidence/proof that you have exhausted all remedies against the company concerned before filing your complaint with the SEC, if any.
3. Indicate the following personal information of the complainant in the complaint form:
a. personal e-mail address;
b. personal contact number/s; and
c. address (in the Philippines) where you may be furnished a copy of letter/s and order from the Commission.
4. Use the below format in the subject head of e-mail in sending the complaint form to cgfd_md@sec.gov.ph: COMPLETE NAME_RESPONDENT COMPANY _SUBJECT OF COMPLAINT
(ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION)
5. Submit one complaint form per respondent company.
For more information, refer to this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/
As to your issues on data privacy violation or violations of R.A. 10173, or the Data Privacy Act of 2012, please contact:
Atty. Michael R. Santos
Chief, Complaints and Investigation Division
National Privacy Commission
Address: 5th Floor Delegation Building, PICC Complex, Roxas Boulevard
E-mail: complaints@privacy.gov.ph; hearings@privacy.gov.ph
Landline: 02-8-2342228 loc 114 or 115
Mobile Number: 0905-5061478 (Globe); 0970-8180555 (Smart)
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commission Secretary at comsec@sec.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
Atty. Rachel Esther Gumtang- Remalante
FOI Receiving Officer
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