Securities and Exchange Commission

Infante 04:41 PM, Aug 04, 2021

August 4, 2021

Dear Frances Viloria,

I refer to my letter of Aug 04, 2021 04:01:22 PM about your request under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Honeyloan online lending app, harassing and sending unlawfull text messages.

In order for us to work further on your request, please clarify whether you would like to file a complaint regarding the message(s) you received from the said company, or need any information/action from our office.

Meanwhile, kindly be guided by the information on the filing of complaints relating to Lending and Financing Companies posted at:
https://www.sec.gov.ph/lending-companies-and-financing-companies-2/complaints/.  

Please note that only registered Lending Companies and Financing Companies with Certificates of Authority (CA) to Operate as a Lending/Financing Company may be subject of a complaint. For complaints against individuals/companies engaging in lending activities without CA, please send your email to Enforcement and Investor Protection Department at epd@sec.gov.ph.

During the period of us awaiting your reply, your request will be put on hold. If we do not receive a reply on or before Oct 27, 2021 08:39:06 AM, your request will be closed.

We hope to hear from you at the soonest possible time.

Thank you.

Respectfully,

Violeta Infante
FOI Officer

Infante 10:29 PM, Aug 06, 2021

August 6, 2021

Dear Frances,

Thank you for your request dated Aug 04, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Honeyloan online lending app, harassing and sending unlawful text messages.

We received your request on Aug 04, 2021 and will respond on or before Aug 25, 2021 04:01:22 PM, in accordance with the Executive Order's implementing rules and regulations.

Thank you.

Respectfully,

Violeta Infante
FOI Officer

Gumtang- Remalante 04:05 PM, Aug 25, 2021

August 25, 2021

Dear Frances Viloria,

Greetings!

Thank you for your request dated Aug 04, 2021 04:01:22 PM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Honeyloan online lending app, harassing and sending unlawfull text messages.

Response to Request

Your FOI request may indicate possible violation of the SEC Memorandum Circular No. 18, series of 2019. In this regard, you may file a formal complaint with us by following the instructions below:
 
1. To File a Formal Complaint Against a Lending or Financing Company
Download and fill out the Complaint Form completely and accurately: https://www.sec.gov.ph/wp-content/uploads/2021/04/2021FORM_Updated-Complaint-Form.docx

2. Provide the necessary attachments, namely:
a. relevant documents and evidence that will support your claim/s or allegation/s ( e.g. screenshots of text messages and conversations with the financing/lending company);
b. loan agreement (if any);
c. valid government-issued ID; and
d. evidence/proof that you have exhausted all remedies against the company concerned before filing your complaint with the SEC, if any.

3. Indicate the following personal information of the complainant in the complaint form:
a. personal e-mail address;
b. personal contact number/s; and
c. address (in the Philippines) where you may be furnished a copy of letter/s and order from the Commission.

4. Use the below format in the subject head of e-mail in sending the complaint form to cgfd_md@sec.gov.ph:
COMPLETE  NAME_RESPONDENT COMPANY _SUBJECT OF COMPLAINT
(ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION)
 
5. Submit one complaint form per respondent company.
 
For more information, refer to this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/
 
Your right to request a review
 
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commission Secretary at comsec@sec.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
 
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
 
Thank you.

Respectfully,

Atty. Rachel Esther Gumtang- Remalante
FOI Receiving Officer