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    Date: 2021-06-12 00:30:35.192896

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    Date: 2021-06-14 08:27:44.596440

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    Date: 2021-12-11 18:02:59.667229

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Justification / Policy Document and/or Citizen Charter Clarification of Updated Complaint Form

Requested from SEC by R. MENDUA at 12:30 AM on Jun 12, 2021.
Purpose: Public Interest
Date of Coverage: 12/01/2020 - 06/12/2021
Tracking no: #SEC-644411173159

MENDUA 12:30 AM, Jun 12, 2021 

Recently, the SEC updated their FC/LC complaint form (https://www.sec.gov.ph/wp-content/uploads/2021/04/2021FORM_Updated-Complaint-Form.docx).

The new form states "Do not forget to provide evidence/proof that you have exhausted all remedies against the company concerned before filing your complaint with the SEC".

Further, in a virtual conference with a complainant, the SEC cited the above text and implied that a complaint can not be filed unless the complainant ask the FC/LC to resolve the concerns first.

I would like to obtain policy documents about why this new requirement is introduced.

Gonzales 08:27 AM, Jun 14, 2021 

June 14, 2021

Dear RONALIE,

Thank you for your request dated Jun 12, 2021 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Justification / Policy Document and/or Citizen Charter Clarification of Updated Complaint Form.

We received your request on Jun 12, 2021 and will respond on or before Jul 03, 2021 12:30:35 AM, in accordance with the Executive Order's implementing rules and regulations.

Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://2018midyear08242018-dot-efoi-ph.appspot.com/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy02NDQ0MTExNzMxNTkM, for request with ticket number #SEC-644411173159.

Thank you.

Respectfully,

Isma Gonzales
FOI Officer

Padilla 06:02 PM, Dec 11, 2021 

December 11, 2021

Dear RONALIE MENDUA,

Greetings!

Thank you for your request dated Jun 12, 2021 12:30:35 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.

Your Request

You asked for Justification / Policy Document and/or Citizen Charter Clarification of Updated Complaint Form.

Response to Request

Your FOI request is approved. I enclose a copy of the information you requested.

Your right to request a review

If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Ms. Karen Lazaro at kflazaro@sec.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.

If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).

Thank you.

Respectfully,

Romuald Padilla
FOI Receiving Officer

Attachments:
 05 OGC Reply to Client_eFOI_SEC-644411173159_Justification Policy Document_R Mendua_15 Jun 2021.pdf
 05 OGC Referral to CGFD_eFOI_SEC-644411173159_Justification Policy Document_R Mendua_15 Jun 2021.pdf
 05 eFOI_SEC-644411173159_Justification Policy Document_R Mendua_12 Jun 2021.pdf
 05 CGFDs Response to Client_eFOI_SEC-644411173159_Justification Policy Document_R Mendua_17 Jun 2021.pdf

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