Requested from SEC by J. Salazar at 04:47 AM on
Jun 21, 2022.
Purpose: Help for getting harassment from Online Lending App/Company
Date of Coverage: 05/30/2022 - 06/21/2022
Tracking no: #SEC-693992514537
Salazar 04:47 AM, Jun 21, 2022
Hi! I would like to ask assistance I feel like Im getting harassment from Online Lending App called "Ipeso". They send me a loan offer last May for 4500 with 150 days due and after 7 days they keep calling, text and email me that my loan is overdue which is now total of 8000+ and send me email that they gonna file a court case against me. Im asking for payment arrangement but they keep harassing me. Please hide my identity just wanted to take action for this. Thanks
Gonzales 08:18 AM, Jun 21, 2022
June 21, 2022
Dear Jazzie Ricca,
Thank you for your request dated Jun 21, 2022 under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch, for Online Lending App Harassment.
We received your request on Jun 21, 2022 and will respond on or before Jul 12, 2022 04:47:00 AM, in accordance with the Executive Order's implementing rules and regulations.
Should you have any questions regarding your request, kindly contact me using the reply function on the eFOI portal at https://www.foi.gov.ph/requests/aglzfmVmb2ktcGhyHQsSB0NvbnRlbnQiEFNFQy02OTM5OTI1MTQ1MzcM, for request with ticket number #SEC-693992514537.
Thank you.
Respectfully,
Isma Gonzales
FOI Officer
Salazar 09:03 AM, Jun 21, 2022
Thank you! Its very alarming because they even send messages to my relatives which I dont know how they got the contacts. Please help me. It's affecting my mental health.
Salazar 06:45 PM, Jun 21, 2022
Hi! ticket number #SEC-693992514537 is there any update with my concern. Im just really worried. Thank you.
Gumtang- Remalante 09:10 AM, Jun 24, 2022
June 24, 2022
Dear Jazzie Ricca Salazar,
Greetings!
Thank you for your request dated Jun 21, 2022 04:47:00 AM under Executive Order No. 2 (s. 2016) on Freedom of Information in the Executive Branch.
Your Request
You asked for Online Lending App Harassment.
Response to Request
To know more about the specific issues you have raised on the company you mentioned in your request, you may file a formal complaint with us by following the instructions below:
1. To File a Formal Complaint Against a Lending or Financing Company
Download and fill out the Complaint Form completely and accurately: https://www.sec.gov.ph/wp-content/uploads/2021/04/2021FORM_Updated-Complaint-Form.docx
2. Provide the necessary attachments, namely:
a. relevant documents and evidence that will support your claim/s or allegation/s ( e.g. screenshots of text messages and conversations with the financing/lending company);
b. loan agreement (if any);
c. valid government-issued ID; and
d. evidence/proof that you have exhausted all remedies against the company concerned before filing your complaint with the SEC, if any.
3. Indicate the following personal information of the complainant in the complaint form:
a. personal e-mail address;
b. personal contact number/s; and
c. address (in the Philippines) where you may be furnished a copy of letter/s and order from the Commission.
4. Use the below format in the subject head of e-mail in sending the complaint form to cgfd_md@sec.gov.ph: COMPLETE NAME_RESPONDENT COMPANY _SUBJECT OF COMPLAINT
(ex: JUAN DELA CRUZ_ABC LENDING_DISCLOSURE STATEMENT VIOLATION)
5. Submit one complaint form per respondent company.
For more information, refer to this link: http://www.sec.gov.ph/lending-companies-and-financing-companies/complaints/
https://www.sec.gov.ph/lending-companies-and-financing-companies-2/complaints/
Your right to request a review
If you are unhappy with this response to your FOI request, you may ask us to carry out an internal review of the response by writing to Commission Secretary at comsec@sec.gov.ph. Your review request should explain why you are dissatisfied with this response, and should be made within 15 calendar days from the date when you received this letter. We will complete the review and tell you the result within 30 calendar days from the date when we receive your review request.
If you are not satisfied with the result of the review, you then have the right to appeal to the Office of the President under Administrative Order No. 22 (s. 2011).
Thank you.
Respectfully,
Atty. Rachel Esther Gumtang- Remalante
FOI Receiving Officer
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